Business & Data Analyst - ServiceNow HRSD

TAWANTECH; Riyadh; On-site; SAR 201,000 - 312,000; Full time

Job summary

TAWANTECH is seeking a Business & Data Analyst to support ServiceNow HRSD implementations, focusing on requirements gathering, process documentation, HR data validation, testing, and reporting. This role emphasizes hands-on ServiceNow experience and close collaboration with senior consultants.

You will participate in discovery workshops, document current and future HR processes, ensure data quality, and prepare user stories and test scenarios while supporting UAT and go-live readiness.

Qualifications

• 3–5 years in business analysis, data analysis, HR operations, HRIS support, or reporting.
• Experience gathering requirements, documenting processes, and validating data.
• Practical Excel skills — data organization, validation, and presenting findings.
• Basic understanding of data mapping, data quality, and testing (advanced SQL/ETL not required).
• Fluent Arabic, spoken and written — mandatory; professional English required.

Responsibilities

• Join discovery workshops with HR and business stakeholders to capture requirements.
• Document current- and future-state HR processes, case types, and reporting needs.
• Collect and review HR data for quality issues — missing values, duplicates, inconsistent formats.
• Prepare data mapping, dictionaries, and business rules with guidance from the HRSD consultant.
• Prepare user stories, process flows, acceptance criteria, and test scenarios.
• Support UAT, defect follow-up, and go-live readiness.

Skills

Data analysis

Business analysis

Excel

Requirements gathering

Documentation

Testing (UAT)

Communication

Education

Bachelor's degree in Business, HR, Information Systems, Data Science, or a related field

Tools

ServiceNow HRSD

Power BI

SAP SuccessFactors

Oracle HCM

Workday

Job description

TAWANTECH is looking for a Business & Data Analyst to support business analysis and data activities on ServiceNow HRSD implementations — gathering requirements, documenting processes, validating HR data, and supporting testing and reporting. This is not an ETL or data-migration-lead role, and it's a great way to build hands-on ServiceNow experience alongside senior consultants.

Key Responsibilities

• Join discovery workshops with HR and business stakeholders to capture requirements.
• Document current- and future-state HR processes, case types, and reporting needs.
• Collect and review HR data for quality issues — missing values, duplicates, inconsistent formats.
• Prepare data mapping, dictionaries, and business rules with guidance from the HRSD consultant.
• Prepare user stories, process flows, acceptance criteria, and test scenarios.
• Support UAT, defect follow-up, and go-live readiness.
• 3–5 years in business analysis, data analysis, HR operations, HRIS support, or reporting.
• Experience gathering requirements, documenting processes, and validating data.
• Practical Excel skills — data organization, validation, and presenting findings.
• Basic understanding of data mapping, data quality, and testing (advanced SQL/ETL not required).
• Bachelor's degree in Business, HR, Information Systems, Data Science, or a related field.
• Fluent Arabic, spoken and written — mandatory; professional English required.

Preferred Qualifications

• Exposure to ServiceNow HRSD, Employee Center, or HR Case Management.
• Experience with HRIS platforms such as SAP SuccessFactors, Oracle HCM, or Workday.
• Power BI or dashboard/reporting experience.
• ServiceNow CSA / CIS-HRSD training, or a business-analysis / data certification.