ServiceNow Project Manager

Yallo Retail; Riyadh; On-site; SAR 360,000 - 480,000; Full time

Job summary

Yallo Retail seeks an experienced ServiceNow Project Manager to lead ITSM implementations in a fast-paced environment in Riyadh. You will drive Agile delivery, manage the project plan, and coordinate multiple workstreams while maintaining strong client engagement.

The role requires hands-on ServiceNow knowledge, excellent communication, and the ability to align IT services with business objectives. On-site in Riyadh with senior stakeholder interaction.

Qualifications

• Proven experience leading ServiceNow ITSM implementations (Incident, Request, Problem, Change, Knowledge, CMDB).
• Strong experience managing Agile delivery projects.
• Hands-on understanding of ServiceNow platform capabilities and constraints.
• Strong customer-facing and stakeholder management skills.
• Excellent communication, facilitation, and negotiation skills.

Responsibilities

• Lead and manage the ServiceNow ITSM Agile implementation from initiation through go-live and hypercare.
• Own the overall project plan, sprint plan, milestones, and release schedule.
• Ensure Phase-wise delivery in line with committed timelines and customer expectations.
• Track and manage dependencies across multiple parallel workstreams.
• Act as the primary onsite point of contact for the customer.
• Provide regular status updates, dashboards, and risk reports.
• Handle escalations and proactively manage customer expectations.
• Ensure adherence to ServiceNow best practices and platform standards.

Skills

ServiceNow ITSM

Agile delivery

Stakeholder management

Client-facing communication

Negotiation

Tools

ServiceNow

Job description

Job Title: ServiceNow Project Manager

Job Type: Permanent

Job Location: Riyadh

Roles and Responsibilities

Project & Delivery Management

• Lead and manage the ServiceNow ITSM Agile implementation from initiation through go-live and hypercare.




• Own the overall project plan, sprint plan, milestones, and release schedule.




• Ensure Phase-wise delivery in line with committed timelines and customer expectations.




• Track and manage dependencies across multiple parallel workstreams.

Agile Execution & Governance

• Establish and enforce Agile delivery processes (Scrum/Kanban).




• Facilitate Agile ceremonies including




• Sprint Planning




• Daily Stand-ups




• Sprint Reviews / Demos




• Retrospectives




• Work closely with Product Owner(s) to ensure well-defined, prioritized backlog and readiness of user stories.




• Ensure stories meet Definition of Ready (DoR) and Definition of Done (DoD) standards.

Stakeholder & Customer Management

• Act as the primary onsite point of contact for the customer.




• Manage communications with senior stakeholders, steering committee, and procurement.




• Provide regular status updates, dashboards, and risk reports.




• Handle escalations and proactively manage customer expectations.

Quality & Compliance

• Ensure high-quality deliverables across BRD / User Stories, HLD / LLD, Configuration and Integrations, Testing (SIT, UAT)




• Drive resolution of review comments from customer and ServiceNow vendor.




• Ensure adherence to ServiceNow best practices and platform standards.

Mandatory Skills

• Proven experience leading ServiceNow ITSM implementations (Incident, Request, Problem, Change, Knowledge, CMDB).




• Strong experience managing Agile delivery projects.




• Hands-on understanding of ServiceNow platform capabilities and constraints.




• Strong customer-facing and stakeholder management skills.




• Excellent communication, facilitation, and negotiation skills.