ServiceNow HRSD Consultant

TAWANTECH; Riyadh; On-site; SAR 180,000 - 290,000; Full time

Job summary

TAWANTECH in Saudi Arabia is seeking a ServiceNow HRSD Consultant to lead the functional implementation of HR Service Delivery, translating HR processes into ServiceNow requirements and running stakeholder workshops to deliver adoption-ready HR experiences across the GCC.

You will guide HR workflows, case management, Employee Center and lifecycle events, prepare design documents, support UAT, and train HR agents.

Qualifications

• 5+ years in HR/HR-service delivery with 3+ years in ServiceNow.
• Proven ServiceNow HRSD delivery experience (Case & Knowledge Management, Employee Center, Lifecycle Events, or HR integrations).
• Bachelor's degree in HR, Business, Information Systems, or a related field.
• Fluent Arabic (spoken and written) for stakeholder workshops.
• Strong workshop-facilitation skills to translate business needs into testable requirements.

Responsibilities

• Run discovery workshops with HR and business stakeholders to capture current- and future-state HR processes.
• Define HR case types, services, fulfillment workflows, approvals, SLAs, and reporting requirements.
• Configure or guide configuration of ServiceNow HRSD case management, Employee Center, knowledge, and employee journeys.
• Design lifecycle-event processes (onboarding, transfers, promotions, leave, offboarding).
• Prepare functional design documents and user stories; support data mapping, integrations, and UAT.
• Deliver training and knowledge transfer to end users, HR agents, and administrators.

Skills

HR service delivery

ServiceNow HRSD

Workshop facilitation

Stakeholder management

UAT support

Education

Bachelor's degree in HR, Business, Information Systems, or related field

Tools

ServiceNow

SAP SuccessFactors

Oracle HCM

Workday

Job description

TAWANTECH is looking for a ServiceNow HRSD Consultant to lead the functional implementation of ServiceNow Human Resources Service Delivery for our clients translating HR processes into ServiceNow requirements running stakeholder workshops and delivering secure adoption-ready HR service experiences across Saudi Arabia and the GCC

Key Responsibilities

• Run discovery workshops with HR and business stakeholders to capture current- and future-state HR processes
• Define HR case types services fulfillment workflows approvals SLAs and reporting requirements
• Configure or guide configuration of ServiceNow HRSD case management Employee Center knowledge and employee journeys
• Design lifecycle-event processes onboarding transfers promotions leave and offboarding
• Prepare functional design documents and user stories and support data mapping integrations and UAT
• Deliver training and knowledge transfer to end users HR agents and administrators

5+ years in HR / HR-service delivery / enterprise service management, including 3+ years hands-on ServiceNow implementation.

Proven ServiceNow HRSD delivery experience (Case & Knowledge Management, Employee Center, Lifecycle Events, or HR integrations).

Strong workshop-facilitation skills able to turn business needs into clear, testable requirements.

Experience supporting UAT, defect resolution, and go-live stabilization.

Bachelor's degree in HR, Business, Information Systems, or a related field.

Fluent Arabic, spoken and written mandatory for direct stakeholder workshops.

Preferred Qualifications

• Experience in banking, government, or large shared-services environments.
• Integration experience with SAP SuccessFactors, Oracle HCM, Workday, or similar HRIS platforms.
• ServiceNow CSA / CIS-HRSD certification, or SHRM / CIPD / HRCI / ITIL.
• Exposure to HR shared-services models, case deflection, or knowledge governance.