Retail Store IT Support Technician – Onsite & Remote

AimGulf; Dammam; Hybrid; SAR 56,000 - 100,000; Full time

Job summary

Panda Retail Company in Saudi Arabia seeks a Service Desk Analyst for Store Support Services – East. You will provide on-site and remote IT support to stores, troubleshoot hardware, software, and network issues, and ensure incidents are resolved or escalated within SLAs.

The role covers deployment, store openings, hardware refreshes, POS devices, and collaboration with vendors. Fresh graduates welcome; 1–2 years preferred. A Bachelor’s degree in IT or related field is required.

Qualifications

• Bachelor’s degree or diploma in IT or a related technical discipline.
• 1–2 years of IT support, field support, or desktop support experience preferred.
• Retail IT or multi-site support experience is a plus.

Responsibilities

• Provide on-site and remote technical support to assigned stores and troubleshoot hardware, OS, connectivity, and peripherals.
• Diagnose incidents and document troubleshooting steps in the service management system.
• Escalate unresolved issues to the appropriate technical team as needed.
• Support POS terminals, controllers, self-checkout, handheld devices, printers, and networking gear.
• Perform scheduled visits and preventive checks on store IT equipment and rooms.
• Assist with installation, replacement, configuration, relocation, and removal of Store IT hardware.
• Support deployment activities for new stores, renovations, firmware refreshes, and mobility rolls-out.
• Coordinate with store users, internal IT teams, and vendors for on-site follow-up.
• Follow IT procedures, service management practices, and safety requirements.

Skills

Hardware troubleshooting

LAN/WLAN/TCP-IP

Windows systems

ITSM & ticketing

POS peripherals

Independent field work

Incident prioritization

Travel readiness

Education

Bachelors in IT/CS/Eng

Job description

Panda Retail Company in Saudi Arabia seeks a Service Desk Analyst for Store Support Services – East. You will provide on-site and remote IT support to stores, troubleshoot hardware, software, and network issues, and ensure incidents are resolved or escalated within SLAs.

The role covers deployment, store openings, hardware refreshes, POS devices, and collaboration with vendors. Fresh graduates welcome; 1–2 years preferred. A Bachelor’s degree in IT or related field is required.