Onsite IT Support Engineer – Riyadh

Jaffer Business Systems (Private) Limited; Riyadh; On-site; SAR 40,000 - 60,000; Full time

Job summary

JBS Customer Service (JCS), a unit of Jaffer Business Systems (JBS), seeks an IT Support Engineer in Riyadh to keep desktops, networks, and business apps running with minimal disruption.

You will respond to tickets, configure devices, support on-site and remote issues, and assist with onboarding. 1–3 years of corporate IT support, MS365 and Windows/macOS experience required.

Onsite, full-time role with strong hardware, networking, and security fundamentals and a proactive service mindset.

Qualifications

• Bachelor's degree in CS/IT or related field.
• 1–3 years IT support or helpdesk experience.
• Experience supporting Microsoft 365 and Windows/macOS in a corporate setting.

Responsibilities

• Respond to and resolve IT support tickets (hardware, software, network, printers, peripherals) within SLAs.
• Set up, configure and maintain desktops, laptops, and user accounts for new joiners and offboard leavers.
• Provide on-site and remote troubleshooting for end-user issues, escalating unresolved incidents to the relevant team or vendor.
• Maintain and monitor office IT infrastructure: LAN/Wi‑Fi, printers, video-conferencing equipment and meeting-room AV.
• Administer user access across core systems (email, AD/Azure AD, VPN, business apps).
• Support basic server, backup and antivirus/endpoint-security checks, flagging anomalies to senior IT staff.
• Maintain an accurate asset register and documentation for hardware, software licenses and configurations.
• Assist with IT-related onboarding/induction sessions and produce simple user guides for common issues.
• Support IT projects such as system rollouts and upgrades.

Skills

Windows/macOS support

Mobile device management

Basic networking

Hardware diagnosis

Ticketing systems

Endpoint security basics

Education

Bachelor's in CS/IT or related

Job description

JBS Customer Service (JCS), a unit of Jaffer Business Systems (JBS), seeks an IT Support Engineer in Riyadh to keep desktops, networks, and business apps running with minimal disruption.

You will respond to tickets, configure devices, support on-site and remote issues, and assist with onboarding. 1–3 years of corporate IT support, MS365 and Windows/macOS experience required.

Onsite, full-time role with strong hardware, networking, and security fundamentals and a proactive service mindset.