IT Helpdesk Engineer: Troubleshooter & Network Support

Flip retail; Jeddah; On-site; SAR 67,000 - 112,000; Full time

Job summary

Flip retail in Jeddah is seeking a dedicated IT Engineer to provide first-line user support, handle helpdesk tickets, and assist both on-site and remote colleagues. You will diagnose issues, apply fixes, and document steps to improve service delivery.

Responsibilities include hardware setup (PCs, laptops, printers, phones), network upkeep (DHCP, DNS, VLANs, TCP/IP), software evaluation, and end-user training.

Qualifications

• Provides first-line assistance for users, handling tickets and email/phone requests.
• Diagnoses issues, applies fixes, and documents steps for future reference.
• Supports on-site and remote users; maintains confidentiality of data.

Responsibilities

• Handle helpdesk tickets and user inquiries throughout the day.
• Set up and maintain PCs, laptops, printers and desk phones.
• Support network upkeep including DHCP, DNS and VLANs.
• Evaluate new software and prepare end-user documentation.

Skills

Helpdesk support

Network troubleshooting

Windows & Office

IP networking (DHCP DNS TCP/IP)

VLANs

Tools

Helpdesk ticketing system

Job description

Flip retail in Jeddah is seeking a dedicated IT Engineer to provide first-line user support, handle helpdesk tickets, and assist both on-site and remote colleagues. You will diagnose issues, apply fixes, and document steps to improve service delivery.

Responsibilities include hardware setup (PCs, laptops, printers, phones), network upkeep (DHCP, DNS, VLANs, TCP/IP), software evaluation, and end-user training.