Operations Support Engineer | Saudi Arabia

Uasmart; Saudi Arabia; On-site; SAR 60,000 - 100,000; Full time

Job summary

Brihati Global Edge Solutions is hiring an Operations Support Engineer in Saudi Arabia for a full-time role. The ideal candidate has 1–3 years of IT operations and technical support experience, including Windows Server, Windows Client, Active Directory, TCP/IP, LAN/WAN, DNS and DHCP.

The role requires shift-based work and on-call support, with responsibilities covering monitoring, troubleshooting hardware and servers, reviewing Event Viewer logs, using remote desktop and ticketing tools, and

Qualifications

• 1–3 years of IT operations and technical support experience.
• Knowledge of Windows Server 2019/2022/2025, Windows Client, AD, TCP/IP, LAN/WAN, DNS, and DHCP.
• Shift-based work and on-call support; local candidates preferred in Saudi Arabia.

Responsibilities

• Provide operations and technical support for IT environments.
• Work with Windows Server 2019, 2022, and 2025 environments.
• Support Windows client systems.
• Monitor and troubleshoot Event Viewer and application logs.
• Troubleshoot hardware and server-related issues.
• Troubleshoot TCP/IP, LAN/WAN, DNS, and DHCP-related issues.
• Support Active Directory environments.
• Use remote desktop and ticketing tools.
• Work with basic MS SQL.
• Provide shift-based and on-call operational support.
• Support incident, problem, and change management activities where required.

Skills

Windows Server

Windows Client

Active Directory

TCP/IP

LAN/WAN

DNS/DHCP

Event Viewer

Remote Desktop

MS SQL

On-call support

Shift work

Ticketing tools

Tools

Ticketing tools

Remote Desktop

PowerShell

Job description

Location: Saudi Arabia – Local Candidates Only

Job Category:

• Information Technology (IT) & Software
• Engineering & Technical
• Customer Service & Support
• Operations & Supply Chain

Job Overview

Brihati Global Edge Solutions is hiring an Operations Support Engineer in Saudi Arabia for a full-time position. The role is suitable for professionals with 1–3 years of experience in IT operations and technical support, with responsibilities involving Windows environments, networking, server troubleshooting, application logs, and IT support tools.

The position involves shift-based work and on-call support. Candidates should have practical knowledge of Windows Server, Windows Client, Active Directory, TCP/IP, LAN/WAN, DNS, DHCP, hardware and server troubleshooting, and remote support tools.

This opportunity is intended for local candidates in Saudi Arabia who can support operational technology environments and troubleshoot infrastructure-related issues effectively.

Key Responsibilities

• Provide operations and technical support for IT environments.
• Work with Windows Server 2019, 2022, and 2025 environments.
• Support Windows client systems.
• Monitor and troubleshoot Event Viewer and application logs.
• Troubleshoot hardware and server-related issues.
• Troubleshoot TCP/IP, LAN/WAN, DNS, and DHCP-related issues.
• Support Active Directory environments.
• Use remote desktop and ticketing tools.
• Work with basic MS SQL.
• Provide shift-based and on-call operational support.
• Support incident, problem, and change management activities where required.

Requirements & Qualifications

• Experience: 1–3 years.
• Local candidates in Saudi Arabia only.
• Knowledge of Windows Server 2019/2022/2025.
• Knowledge of Windows Client.
• Knowledge of Event Viewer and application logs.
• Hardware and server troubleshooting experience.
• Knowledge of TCP/IP, LAN/WAN, DNS, and DHCP.
• Knowledge of Active Directory.
• Experience with Remote Desktop and ticketing tools.
• Basic MS SQL knowledge.

Preferred:

• PowerShell/Bash scripting.
• ITIL-based incident, problem, and change management.
• CompTIA or Microsoft certifications.
• Airport, immigration, border control, or kiosk experience.

Salary, Benefits & Career Growth

Salary: Not specified in the source.

Benefits, training, and other compensation details were not provided.