Reservations Team Lead, Group Blocks & Guest Services

Hilton; Dhahran Compound; On-site; SAR 60,000 - 120,000; Full time

Job summary

Hilton in Saudi Arabia seeks a Reservations Supervisor to lead daily reservations operations and elevate guest service. You will supervise the reservations team, manage group blocks, assist with rooming lists and billing, and ensure accurate data across reservation systems.

Join an award-winning hospitality brand and contribute to smooth group bookings, reporting, and guest experiences, aligning with our commitment to exceptional service and hospitality excellence.

Responsibilities

• Oversee the accurate and efficient handling of individual and group reservations.
• Provide day-to-day guidance and ensure high service standards through training and coaching.
• Oversee group room block setup, monitor cut-off dates and inventory levels.
• Build and assign blocks, assist with rooming lists and billing.
• Support generation of daily and weekly reports (Group Pickup, No-Show, Booking Channel Summary, etc.).
• Ensure accuracy in reservation systems, including group masters and special rate plans.
• Process reservation inquiries and updates with exceptional service.

Skills

Reservations management

Team leadership

Customer service

Reporting

Attention to detail

Job description

Hilton in Saudi Arabia seeks a Reservations Supervisor to lead daily reservations operations and elevate guest service. You will supervise the reservations team, manage group blocks, assist with rooming lists and billing, and ensure accurate data across reservation systems.

Join an award-winning hospitality brand and contribute to smooth group bookings, reporting, and guest experiences, aligning with our commitment to exceptional service and hospitality excellence.