Hospitality Reservations Specialist

Hilton; Jizan; On-site; SAR 67,000 - 100,000; Full time

Job summary

Hilton in Saudi Arabia is seeking a Reservations Agent to deliver warm, hospitality-driven service and manage guest inquiries and reservations. You will convert inquiries into confirmed bookings, ensure accurate reservation records, and promote hotel services to maximize revenue.

Ideal candidates excel in guest communication, accuracy, and proactive selling, and thrive in a fast-paced hotel environment delivering memorable stays.

Qualifications

• Experience delivering guest service in hospitality.
• Ability to manage bookings accurately.
• Willingness to upsell services.

Responsibilities

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members.
• Secure individual bookings: Convert guest inquiries into confirmed reservations.
• Maintain attention to detail: Record and process all reservations with accuracy.
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades.
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities.

Skills

Customer service

Booking management

Sales/upselling

Communication

Job description

Hilton in Saudi Arabia is seeking a Reservations Agent to deliver warm, hospitality-driven service and manage guest inquiries and reservations. You will convert inquiries into confirmed bookings, ensure accurate reservation records, and promote hotel services to maximize revenue.

Ideal candidates excel in guest communication, accuracy, and proactive selling, and thrive in a fast-paced hotel environment delivering memorable stays.