Reservations Supervisor: Lead Guest Experience

Hilton; Dhahran Compound; On-site; SAR 60,000 - 100,000; Full time

Job summary

Hilton in Dhahran, Saudi Arabia, is seeking a Reservations Supervisor to oversee daily reservations operations, lead a reservations team, and manage group blocks and inventory with a focus on contracts and occupancy targets.

You will assist with rooming lists, billing, and resume accuracy, while generating reports and ensuring data integrity across reservation systems in a dynamic hospitality environment.

Responsibilities

• Supervise daily reservations operations: Oversee accurate and efficient handling of individual and group reservations to support guest satisfaction and hotel revenue goals
• Lead the reservations team: Provide day-to-day guidance and ensure high service standards through training, coaching, and quality checks
• Manage group blocks and inventory: Oversee group room block setup, monitor cut-off dates and inventory levels, and ensure alignment with contracts and occupancy targets
• Support group reservation execution: Build and assign blocks, assist with rooming lists and billing, and verify checklist and resume accuracy
• Prepare key reports: Support the generation of daily and weekly reports (e.g., Group Pickup, No-Show, Booking Channel Summary, Special Rate Plan Activity)
• Monitor data integrity: Ensure accuracy in reservation systems, including group masters, rooming lists, and special rate plans
• Provide reservations support: Process reservation inquiries and updates, providing exceptional service to both guests and team members

Job description

Hilton in Dhahran, Saudi Arabia, is seeking a Reservations Supervisor to oversee daily reservations operations, lead a reservations team, and manage group blocks and inventory with a focus on contracts and occupancy targets.

You will assist with rooming lists, billing, and resume accuracy, while generating reports and ensuring data integrity across reservation systems in a dynamic hospitality environment.