Reservations Specialist - Guest Experience & Revenue

Courtyard by Marriott; Saudi Arabia; On-site; SAR 56,000 - 89,000; Full time

Job summary

Courtyard by Marriott in Riyadh is seeking a Reservations Agent to process requests, changes, and cancellations received by phone, fax, or mail, and to identify guest needs and preferred room types. You will verify availability, explain guarantees, special rates, and cancellation policies, document special requests, and input data into the reservation system while maintaining professionalism.

This role requires excellent communication, attention to detail, and the ability to support a team in a

Qualifications

• High school diploma or GED required.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Responsibilities

• Process reservation requests, changes, and cancellations by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability and explain guarantees, special rates, and cancellation policies to callers.
• Accommodate and document special requests.
• Input data into the reservation system and escalate guest concerns as needed.

Skills

Customer service

Phone communication

Attention to detail

Multitasking

Education

High school diploma or GED

Tools

Reservation system

Job description

Courtyard by Marriott in Riyadh is seeking a Reservations Agent to process requests, changes, and cancellations received by phone, fax, or mail, and to identify guest needs and preferred room types. You will verify availability, explain guarantees, special rates, and cancellation policies, document special requests, and input data into the reservation system while maintaining professionalism.

This role requires excellent communication, attention to detail, and the ability to support a team in a