Luxury Reservations Agent - Guest Experience & Upsell

Sofitel; Riyadh Region; On-site; SAR 60,000 - 90,000; Full time

Job summary

Sofitel Riyadh Hotel & Convention Center is seeking a Reservations Agent to warmly welcome guests and reflect the premium experience the brand promises. You will handle room reservations, coordinate with Sales, and help guests with hotel facilities to ensure a seamless stay.

Proficiency in English and Arabic is preferred, with the ability to upsell services and maintain excellent guest relations in a luxury setting. On-site role in Riyadh.

Qualifications

• Experience with property management systems is preferred.
• Proficient in Microsoft Windows applications.
• Strong interpersonal and problem-solving abilities.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Book and enter reservation requests using the PMS.
• Enter rooming lists while ensuring accuracy.
• Update reservations to ensure a flawless check-in/check-out.
• Upsell guest rooms and hotel facilities to maximize revenue.
• Liaise with Sales and other departments as required.
• Answer telephone and email inquiries promptly.
• Assist guests regarding hotel facilities in an informative way.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Other duties as assigned.

Skills

Property Management System experience

Microsoft Windows proficiency

Interpersonal skills

Problem solving

Teamwork

Calm under pressure

Tools

Opera PMS

Job description

Sofitel Riyadh Hotel & Convention Center is seeking a Reservations Agent to warmly welcome guests and reflect the premium experience the brand promises. You will handle room reservations, coordinate with Sales, and help guests with hotel facilities to ensure a seamless stay.

Proficiency in English and Arabic is preferred, with the ability to upsell services and maintain excellent guest relations in a luxury setting. On-site role in Riyadh.