Reservations Shift Leader

Courtyard by Marriott; Saudi Arabia; On-site; SAR 56,000 - 89,000; Full time

Job summary

Courtyard by Marriott in Riyadh is seeking a Reservations Agent to process requests, changes, and cancellations received by phone, fax, or mail, and to identify guest needs and preferred room types. You will verify availability, explain guarantees, special rates, and cancellation policies, document special requests, and input data into the reservation system while maintaining professionalism.

This role requires excellent communication, attention to detail, and the ability to support a team in a

Qualifications

• High school diploma or GED required.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Responsibilities

• Process reservation requests, changes, and cancellations by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability and explain guarantees, special rates, and cancellation policies to callers.
• Accommodate and document special requests.
• Input data into the reservation system and escalate guest concerns as needed.

Skills

Customer service

Phone communication

Attention to detail

Multitasking

Education

High school diploma or GED

Tools

Reservation system

Job description

Additional Information

Job Number

26128970

Job Category

Reservations

Location

Olaya Street, Al Murooj District, Northern Ring Road, PO Box 4050, Riyadh 11491, Saudi ArabiaVIEW ON MAP

Schedule

Full Time

Located Remotely

N

Position Type

Non-Management

Position Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.