Front Desk & Guest Services Specialist

Westin Hotels & Resorts; Saudi Arabia; On-site; SAR 67,000 - 100,000; Full time

Job summary

Westin Hotels & Resorts in Riyadh is seeking a Front Desk/Guest Services Associate to answer, record, and process guest requests via telephone, email, chat, and in person. You will operate the switchboard, assist with wake-up calls, and route messages to the appropriate teams.

Provide information on room features, property amenities, and local areas of interest. You may process room service orders and POS transactions, and help guests access internet and entertainment services while upholding

Qualifications

• High school diploma or GED equivalent.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Responsibilities

• Answer, record, and process guest requests via telephone, email, chat, or in person.
• Operate the telephone switchboard and relay messages to appropriate departments.
• Provide information on room features, amenities, and local areas.
• Assist with wake-up calls, room service orders, and POS transactions.
• Maintain professional appearance and uphold company policies.

Education

High school diploma or GED equivalent

Job description

Westin Hotels & Resorts in Riyadh is seeking a Front Desk/Guest Services Associate to answer, record, and process guest requests via telephone, email, chat, and in person. You will operate the switchboard, assist with wake-up calls, and route messages to the appropriate teams.

Provide information on room features, property amenities, and local areas of interest. You may process room service orders and POS transactions, and help guests access internet and entertainment services while upholding