Reservations Agent - Elevate Guest Experience & Upsell

Accor; Medina; On-site; SAR 89,000 - 134,000; Full time

Job summary

Novotel Madinah in Madinah, Saudi Arabia, is seeking a Reservations Agent to join our front desk team. You will handle guest reservations through phone, email, and online platforms while delivering excellent service and maximizing hotel occupancy and revenue.

Ideal candidates have experience in reservations or hospitality, strong communication skills, fluency in English, and the ability to manage multiple tasks under pressure in a fast-paced environment.

Qualifications

• Previous experience in reservations, hospitality, or customer service is preferred.
• Strong communication and interpersonal skills.
• Good knowledge of reservation systems and Microsoft Office.
• Ability to work under pressure and manage multiple tasks.
• Good command of English (spoken and written).
• Strong sales and customer service skills.

Responsibilities

• Handle and process room reservations accurately and efficiently.
• Respond to guest inquiries via phone, email, and booking platforms.
• Update, modify, and cancel reservations in the system when required.
• Coordinate with other departments to ensure smooth guest experiences.
• Promote hotel services and upsell when possible.
• Monitor online travel agent (OTA) messages and booking requests.
• Maintain accurate reservation records and prepare daily reports.
• Ensure high levels of guest satisfaction and professionalism.

Skills

Communication

Interpersonal skills

Sales and customer service

Under pressure multitasking

English proficiency

Tools

Reservation systems

Microsoft Office

Job description

Novotel Madinah in Madinah, Saudi Arabia, is seeking a Reservations Agent to join our front desk team. You will handle guest reservations through phone, email, and online platforms while delivering excellent service and maximizing hotel occupancy and revenue.

Ideal candidates have experience in reservations or hospitality, strong communication skills, fluency in English, and the ability to manage multiple tasks under pressure in a fast-paced environment.