Reservations Agent

FAENA; Saudi Arabia; On-site; SAR 73,000 - 100,000; Full time

Job summary

FAENA in Saudi Arabia is seeking aReservations Agent to handle all reservation inquiries and bookings with efficiency, accuracy and exceptional customer service. You will ensure seamless experiences across channels, support revenue optimization through accurate system handling, and uphold the resort's luxury hospitality standards.

Responsibilities include processing bookings, modifications, and cancellations; coordinating with Front Office and Housekeeping for arrivals; upselling opportunities

Qualifications

• High school diploma required; diploma or degree in Hospitality Management or related field preferred.

Responsibilities

• Handle all reservation inquiries via phone, email, and online channels in a timely and professional manner.
• Process room bookings, modifications, cancellations and special requests accurately within the system.
• Ensure all reservations are entered correctly with complete guest information and rate details.
• Provide detailed information about room types, rates, packages, and resort services to potential guests.
• Maximize revenue opportunities through upselling room categories and promoting special offers.
• Maintain accurate availability and booking records in the PMS.
• Liaise with Front Office and Housekeeping to ensure smooth guest arrivals and room readiness.
• Handle guest requests and ensure special arrangements are communicated and fulfilled.
• Monitor reservation channels to ensure consistency and accuracy across platforms.
• Respond to guest inquiries and resolve booking-related issues efficiently and professionally.
• Maintain strong knowledge of resort offerings, promotions, and local information.
• Ensure compliance with brand standards, policies, and data privacy regulations.
• Support overbooking control and manage inventory allocation as directed by management.

Skills

Communication

Customer service

Attention to detail

Multitasking

Organization

Upselling

Teamwork

Reservation software

Guest-focused

Professionalism

Education

High school diploma

Hospitality management degree preferred

Tools

PMS

Reservation platforms

Job description

The Reservations Agent is responsible for handling all room reservation inquiries and bookings for FAENA with efficiency accuracy and exceptional customer service The role ensures seamless booking experiences across all channels supports revenue optimization through accurate system handling and delivers a high level of professionalism aligned with the resort s luxury hospitality standards

DUTIES AND RESPONSIBILITIES

• Handle all reservation inquiries via phone email and online channels in a timely and professional manner
• Process room bookings modifications cancellations and special requests accurately within the system
• Ensure all reservations are entered correctly with complete guest information and rate details
• Provide detailed information about room types rates packages and resort services to potential guests
• Maximize revenue opportunities through upselling room categories and promoting special offers
• Maintain accurate availability and booking records in the Property Management System PMS
• Liaise with Front Office and Housekeeping to ensure smooth guest arrivals and room readiness
• Handle guest requests and ensure special arrangements are communicated and fulfilled
• Monitor reservation channels to ensure consistency and accuracy of information across platforms
• Respond to guest inquiries and resolve booking-related issues efficiently and professionally
• Maintain strong knowledge of resort offerings promotions and local information
• Ensure compliance with brand standards policies and data privacy regulations
• Support overbooking control and manage inventory allocation as directed by management

QUALIFICATIONS DESIRED

• High school diploma required diploma or degree in Hospitality Management or related field preferred 1 3 years of experience in reservations front office or customer service within hospitality
• Familiarity with Property Management Systems PMS and reservation platforms
• Basic understanding of hotel operations room inventory and rate structures
• Fluency in English required additional languages are an advantage

SKILLS

• Strong communication and customer service skills
• Excellent attention to detail and accuracy in data entry
• Ability to handle multiple requests in a fast-paced environment
• Strong organizational and time-management abilities
• Sales-oriented mindset with ability to upsell and maximize revenue opportunities
• Problem-solving skills with a calm and professional approach
• Teamwork and coordination skills across Front Office Revenue and Sales teams
• Proficiency in basic computer systems and reservation software
• Strong interpersonal skills with a guest-focused attitude
• Ability to follow procedures and maintain consistency in service standards
• High level of professionalism aligned with luxury hospitality service expectations

Additional Information

High school diploma required; diploma or degree in Hospitality Management or related field preferred.1 3 years of experience in reservations, front office, or customer service within hospitality.Familiarity with Property Management Systems (PMS) and reservation platforms.Basic understanding of hotel operations, room inventory, and rate structures.Fluency in English required; additional languages are an advantage.SKILLSStrong communication and customer service skills.Excellent attention to detail and accuracy in data entry.Ability to handle multiple requests in a fast-paced environment.Strong organizational and time-management abilities.Sales-oriented mindset with ability to upsell and maximize revenue opportunities.Problem-solving skills with a calm and professional approach.Teamwork and coordination skills across Front Office, Revenue, and Sales teams.Proficiency in basic computer systems and reservation software.Strong interpersonal skills with a guest-focused attitude.Ability to follow procedures and maintain consistency in service standards.High level of professionalism aligned with luxury hospitality service expectations.