Host/Hostess

FAENA; Saudi Arabia; On-site; SAR 45,000 - 73,000; Full time

Job summary

FAENA The Red Sea in Saudi Arabia seeks a Host/Hostess to warmly welcome guests at dining outlets, manage reservations, and set the tone for a luxurious arrival. The role collaborates with service and kitchen teams to optimize seating, support VIP guests, and maintain impeccable ambience.

A high school diploma and English fluency are required, with hospitality training an advantage. Candidates should thrive in a fast-paced luxury environment, demonstrate strong communication, and stay organized

Qualifications

• High school diploma or equivalent; hospitality training is an advantage.
• 1–2 years of experience in guest service, front desk, or F&B hosting role preferred.
• Fluency in English required; additional languages are an advantage.
• Strong customer service and communication skills; professional demeanor.

Responsibilities

• Greet and welcome guests on arrival and seat them.
• Manage reservations, waitlists, and table assignments.
• Escort guests to tables and present menus.
• Coordinate table flow with service and kitchen teams.
• Maintain accurate reservation records in the restaurant system.
• Support VIP guest recognition and personalized service.

Skills

Guest service

Communication

Interpersonal skills

Multitasking

Attention to detail

Team coordination

Education

High school diploma or equivalent

Tools

Reservation systems

POS/booking platforms

Job description

The FAENA Movement is a journey of art culture and community Rooted in the soulful traditions of the South and elevated by imaginative design our culture celebrates authentic hospitality and transformative experiences We create spaces where dreams are brought to life through bold ideas meaningful collaboration and a deep sense of purpose As we continue our expansion into the Kingdom of Saudi Arabia FAENA The Red Sea will mark a new chapter visionary in spirit exceptional in execution We re building more than a hotel we re shaping a world of beauty wonder and connection If you re driven by creativity excellence and a desire to be part of something extraordinary we invite you to help bring this vision to life

JOB OVERVIEW

The Host Hostess is responsible for warmly welcoming and seating guests at FAENA dining outlets ensuring a smooth and elegant arrival experience The role manages reservations coordinates table allocation and sets the tone for exceptional guest service in line with the resort s luxury hospitality standards

DUTIES AND RESPONSIBILITIES

• Greet and welcome guests warmly upon arrival creating a positive first impression
• Manage guest reservations waitlists and table assignments efficiently and accurately
• Escort guests to tables and present menus while ensuring a seamless seating experience
• Coordinate table flow with service and kitchen teams to optimize seating capacity and service efficiency
• Monitor dining area readiness cleanliness and ambiance before and during service
• Handle guest inquiries special requests and seating preferences professionally
• Communicate effectively with F amp B service staff regarding table status and guest needs
• Assist in managing peak-time seating to minimize wait times and ensure guest satisfaction
• Maintain accurate reservation records using the restaurant management system
• Support VIP guest recognition and ensure personalized service standards are upheld
• Handle guest complaints or concerns calmly and escalat when necessary
• Ensure compliance with service standards grooming and presentation guidelines
• Coordinate with restaurant supervisors and managers to ensure smooth operations
• Assist in promoting restaurant offerings events and special experiences when required

High school diploma or equivalent required; hospitality training is an advantage.1 2 years of experience in guest service, front desk, or F&B hosting role preferred.Basic understanding of restaurant operations and guest flow management.Familiarity with reservation systems or POS/booking platforms is an advantage.Fluency in English required; additional languages are an advantage.Strong customer service and guest engagement skills.Excellent communication and interpersonal abilities.Warm, welcoming, and professional demeanor.Strong organizational and multitasking skills.Ability to manage high guest volumes in a fast-paced environment.Good problem-solving skills and calm handling of guest concerns.Strong attention to detail and presentation standards.Team-oriented with ability to coordinate across service teams.Basic computer literacy and system handling skills.Ability to remain composed under pressure during peak service times.Endure various physical movements throughout the work areasAbility to move safely in uneven terrain or in confined spacesRemain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shiftMedium Work: Exerting up to 20kg of force occasionally, and/or 10kg of force frequently, and/or up to 5kg of constantly moving objects, may occasionally lift and/or move up to 15kg