Curator

Accorhotel; Medina; On-site; SAR 180,000 - 240,000; Full time

Job summary

FAENA The Red Sea is seeking a dedicated Butler to deliver bespoke, intuitive service across the full guest journey. You will welcome guests, provide personalized suite orientation, and anticipate needs with discretion and precision, aligning with FAENA's bold spirit and luxury standards.

From pre-arrival to departure you will coordinate with Front Office, Housekeeping, IRD, and Concierge to ensure seamless experiences, manage dining reservations and special occasions, and maintain impeccable

Qualifications

• 2–3 years experience as a Butler or in luxury guest services within a 5-star hotel or resort.
• Diploma or degree in Hospitality Management or related field preferred.
• Strong knowledge of luxury service standards (Forbes or equivalent).
• Excellent interpersonal and communication skills with a natural guest engagement ability.
• Highly intuitive and proactive in anticipating guest needs.

Responsibilities

• Deliver bespoke intuitive service throughout the full guest journey from pre-arrival to post-departure.
• Welcome guests with personalized suite orientation; handle luggage and in-room arrangements.
• Anticipate needs through observation and preference tracking for tailored experiences.
• Manage guest requests including dining reservations, amenities, laundry, and special occasions.
• Coordinate with Front Office, Housekeeping, IRD, and Concierge for seamless service delivery.
• Promote resort services and experiences to enhance the stay.
• Ensure impeccable presentation of suites and in-room details in line with FAENA standards.
• Maintain guest profiles and service history for future stays.

Skills

Butler experience

Luxury service standards

Interpersonal skills

Attention to detail

Discretion

Multitasking

Opera system familiarity

Education

Diploma or degree in Hospitality Management

Tools

Opera or similar hotel system

Job description

At FAENA The Red Sea service is an art and as a strong Curator strong you are its most personal expression Acting as the dedicated host for our guests you curate every detail of the stay with precision intuition and discretion From pre-arrival to departure you anticipate needs before they are spoken crafting seamless highly personalized experiences that reflect FAENA s bold spirit and commitment to luxury As the bridge between the guest and the resort you ensure every moment feels effortless every interaction meaningful and every stay unforgettable strong Key Responsibilities strong

Key Responsibilities

Deliver bespoke intuitive service throughout the full guest journey from pre-arrival to post-departure Welcome guests with personalized suite orientation handling luggage unpacking and in-room arrangements Anticipate guest needs through observation and preference tracking ensuring highly tailored experiences Manage all guest requests including dining reservations amenities laundry and special occasions Maintain immaculate presentation of suites wardrobes and in-room details in line with FAENA standards Coordinate closely with Front Office Housekeeping IRD and Concierge to ensure seamless service delivery Arrange and oversee personalized F amp B experiences and in-room dining for VIP and special attention guests Handle guest concerns with professionalism and discretion ensuring swift resolution and satisfaction Maintain accurate guest profiles preferences and service history for future stays Support arrival and departure experiences including in-room check-in and express check-out Monitor room condition and report maintenance or quality issues proactively Promote resort services and experiences identifying opportunities to enhance the guest stay Assist with guest logistics including airport transfers activities and special arrangements Uphold the highest standards of grooming presentation and confidentiality at all times

Company Description

The FAENA Movement is a journey of art culture and community Rooted in the soulful traditions of the South and elevated by imaginative design our culture celebrates authentic hospitality and transformative experiences We create spaces where dreams are brought to life through bold ideas meaningful collaboration and a deep sense of purpose As we continue our expansion into the Kingdom of Saudi Arabia strong FAENA The Red Sea strong will mark a new chapter visionary in spirit exceptional in execution We re building more than a hotel we re shaping a world of beauty wonder and connection If you re driven by creativity excellence and a desire to be part of something extraordinary we invite you to help bring this vision to life

Qualifications

2 3 years experience as a Butler or in a similar luxury guest service role within a 5-star hotel or resort Diploma or degree in Hospitality Management or related field preferred Strong understanding of luxury service standards Forbes or equivalent Exceptional interpersonal and communication skills with a natural ability to engage Highly intuitive detail-oriented and proactive in anticipating guest needs Discreet trustworthy and able to handle sensitive guest information with professionalism Strong organizational skills with the ability to multitask in a fast-paced environment Experience with hotel systems such as Opera or similar is an advantage Well-groomed polished and confident in guest-facing environments Flexible adaptable and committed to delivering exceptional personalized service Passion for luxury hospitality and creating unforgettable guest experiences

2 3 years experience as a Butler or in a similar luxury guest service role within a 5-star hotel or resort Diploma or degree in Hospitality Management or related field preferredStrong understanding of luxury service standards (Forbes or equivalent)Exceptional interpersonal and communication skills with a natural ability to engageHighly intuitive, detail-oriented, and proactive in anticipating guest needsDiscreet, trustworthy, and able to handle sensitive guest information with professionalismStrong organizational skills with the ability to multitask in a fast-paced environmentExperience with hotel systems such as Opera or similar is an advantageWell-groomed, polished, and confident in guest-facing environmentsFlexible, adaptable, and committed to delivering exceptional, personalized servicePassion for luxury hospitality and creating unforgettable guest experiences