Reservations agent VIP/Gov

Career.Boutiquegroup.com; Saudi Arabia; Presencial; SAR 78.000 - 112.000; Jornada completa

Descripción de la vacante

Career Boutique Group is seeking a Reservations Agent to efficiently handle guest reservations and deliver excellent service. You will support the reservations team, maintain accurate records, and liaise with Front Office, Sales, and Revenue teams to ensure smooth operations.

The role requires strong communication, attention to detail, and the ability to represent the hotel’s values in every guest interaction. Minimum 1–3 years in reservations is preferred.

Formación

• Diploma or degree in Hospitality Management or related field preferred.
• Minimum 1–3 years of experience in hotel reservations or front office operations.
• Strong knowledge of property management systems (PMS) and reservation procedures.
• Excellent communication, interpersonal, and customer service skills.
• High attention to detail and ability to multitask in a fast-paced environment.

Responsabilidades

• Receive and process guest reservations accurately via phone, email, online channels, or in person.
• Provide prompt, professional, and personalized service to guests, ensuring all requests are handled efficiently.
• Update and maintain reservation records in the property management system (PMS) accurately.
• Communicate with Front Office, Sales, and Revenue teams regarding bookings, special requests, and availability.
• Assist in managing reservation workflows, including cancellations, modifications, and no-shows.
• Resolve guest inquiries or issues promptly, escalating to the Reservations Supervisor or Manager when necessary.
• Embrace and practice the hotel’s legacy values and competencies in all guest and team interactions.
• Support team members in achieving departmental goals and maintaining high service standards.

Conocimientos

Customer service

Attention to detail

Teamwork

Communication

Educación

Diploma or degree in Hospitality Management

Herramientas

PMS software

Descripción del empleo

JOB ROLE

The Reservations Agent is responsible for handling guest reservations efficiently and accurately, providing excellent customer service, and supporting the reservations team in achieving departmental goals. This role requires attention to detail, strong communication skills, and the ability to represent the hotel’s values in every guest interaction.

RESPONSABILITIES

• Receive and process guest reservations accurately via phone, email, online channels, or in person.
• Provide prompt, professional, and personalized service to guests, ensuring all requests are handled efficiently.
• Update and maintain reservation records in the property management system (PMS) accurately.
• Communicate with Front Office, Sales, and Revenue teams regarding bookings, special requests, and availability.
• Assist in managing reservation workflows, including cancellations, modifications, and no-shows.
• Resolve guest inquiries or issues promptly, escalating to the Reservations Supervisor or Manager when necessary.
• Embrace and practice the hotel’s legacy values and competencies in all guest and team interactions.
• Support team members in achieving departmental goals and maintaining high service standards.

Qualifications & Experience:

• Diploma or degree in Hospitality Management or related field preferred.
• Minimum 1–3 years of experience in hotel reservations or front office operations.
• Strong knowledge of property management systems (PMS) and reservation procedures.
• Excellent communication, interpersonal, and customer service skills.
• High attention to detail and ability to multitask in a fast-paced environment.

Competencies & Skills:

• Customer service excellence
• Accuracy and attention to detail
• Teamwork and collaboration
• Effective communication skills
• Ability to practice the hotel’s legacy values and competencies