F&B Reservations Agent

SLS; Saudi Arabia; On-site; SAR 30,000 - 52,000; Full time

Job summary

SLS is seeking a Reservations/Guest Relations professional to manage dining reservations with warmth and precision. You will handle inquiries, take bookings, and coordinate with F&B teams to ensure a seamless guest experience.

The ideal candidate has 1–2 years in reservations or guest-facing roles, strong English skills, and a customer-focused, professional approach in a luxury hospitality setting.

Qualifications

• High school diploma or equivalent; hospitality qualification preferred.
• 1–2 years experience in Reservations, Guest Relations or F&B operations.
• Strong English written and spoken communication.
• Excellent customer service and professional demeanor.
• Familiarity with reservation systems and POS systems.

Responsibilities

• Handle restaurant reservations via phone, email and systems in a professional, timely manner.
• Respond to guest inquiries with accurate information on dining venues, menus, hours, promotions and experiences.
• Manage new reservations, amendments, cancellations and special requests accurately.
• Maintain reservation records, guest profiles and notes for personalized service.
• Confirm details and communicate clearly to ensure a smooth dining experience.
• Coordinate with restaurant and F&B teams on occasions, preferences, and ops needs.
• Handle guest requests professionally and ensure appropriate follow-up.
• Support table and reservation management to maximize occupancy and revenue.
• Identify opportunities to promote dining experiences and promotions for guests.
• Maintain professional communication reflecting SLS service standards.

Skills

Customer Service

Communication

Interpersonal Skills

Multitasking

Attention to detail

Professional demeanor

Education

High School Diploma

Hospitality qualification

Tools

Restaurant reservation systems

POS systems

Job description

Responsibilities

• Handle restaurant reservations through phone email and designated reservation systems in a professional and timely manner
• Respond to guest enquiries and provide accurate information about dining venues menus operating hours promotions and available experiences
• Manage new reservations amendments cancellations and special requests accurately and efficiently
• Maintain accurate reservation records guest profiles preferences and relevant notes to support personalized service
• Communicate clearly with guests and confirm reservation details to ensure a smooth dining experience
• Coordinate closely with restaurant and F amp B teams regarding reservations special occasions guest preferences and operational requirements
• Handle guest requests enquiries and concerns professionally ensuring appropriate follow-up when required
• Support effective table and reservation management to maximize restaurant occupancy and revenue opportunities
• Identify opportunities to recommend suitable dining experiences and promotions based on guest preferences
• Maintain clear and professional communication across all guest interactions reflecting SLS service standards
• Ensure guest information and reservation details are handled accurately and confidentially
• Stay updated on restaurant concepts menus promotions special events and relevant hotel experiences
• Follow departmental procedures service standards and reservation policies at all times
• Support the wider F amp B team with reservation-related tasks and operational requirements when needed

Qualifications

• High School Diploma or equivalent; a qualification in Hospitality or a related field is preferred
• Minimum 1 2 years of experience in Reservations, Guest Relations, Front Office, F&B Operations, or a similar guest-facing role
• Good command of spoken and written English is required
• Strong customer service, communication, and interpersonal skills with a warm and professional approach
• Basic computer skills and familiarity with restaurant reservation systems; experience with POS systems is an advantage
• Strong organizational skills with attention to detail and accuracy when managing reservations and guest information
• Ability to manage multiple enquiries and reservations efficiently in a fast-paced environment
• Professional and guest-focused, with a genuine interest in creating seamless dining experiences
• Previous experience within a luxury or lifestyle hospitality environment is an advantage