Principal ServiceNow Solution Architect

IBM Computing; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading technology firm is seeking a Principal ServiceNow Solution Architect to lead enterprise-level transformations in Riyadh, Saudi Arabia. The ideal candidate has extensive experience in ServiceNow, holds the CTA certification, and is fluent in Arabic and English. This role involves solution architecture, collaboration with business leaders, and mentoring technical teams, ensuring top-quality service delivery.

Qualifications

• ServiceNow Certified Technical Architect (CTA) certification is mandatory.
• 10+ years of ServiceNow experience with multiple full lifecycle implementations.
• Fluency in Arabic and English with excellent communication skills.

Responsibilities

• Lead solution architecture for ServiceNow implementations.
• Collaborate with leaders to translate objectives into solutions.
• Define architecture roadmaps and governance standards.
• Oversee end-to-end solution delivery.

Skills

ServiceNow Certified Technical Architect (CTA)

ServiceNow Certified Implementation Specialist (CIS)

Fluency in Arabic and English

Strong leadership skills

Proven experience in enterprise-level transformations

Job description

Introduction

We are seeking a highly experienced Principal ServiceNow Solution Architect to lead enterprise-level transformations and deliver world-class digital solutions. This role requires deep technical expertise, strategic insight, and strong client engagement skills. The ideal candidate holds a ServiceNow Certified Technical Architect (CTA) certification, multiple Certified Implementation Specialist (CIS) credentials, and fluency in Arabic and English.

Your role and responsibilities

Key Responsibilities:

• Lead the solution architecture and design for large-scale ServiceNow implementations across ITSM, ITAM, HRSD, CSM, and other modules.
• Collaborate with business leaders and technical teams to translate strategic objectives into effective ServiceNow solutions.
• Define architecture roadmaps, governance standards, and best practices for scalable platform performance.
• Oversee end-to-end solution delivery, ensuring quality, alignment, and business value.
• Mentor and guide technical teams and architects to continuously elevate delivery standards.
• Partner with stakeholders to identify opportunities for automation and process optimization across the enterprise.
• Stay current with ServiceNow releases and innovations to proactively drive platform advancements.

Required technical and professional expertise

• ServiceNow Certified Technical Architect (CTA) certification (mandatory).
• Multiple ServiceNow Certified Implementation Specialist (CIS) certifications (e.g., ITSM, HRSD, CSM, ITAM, SPM).
• Proven experience leading ServiceNow solution architecture for enterprise clients.
• 10+ years of ServiceNow experience, including multiple full lifecycle implementations.
• Strong understanding of integration frameworks, data modeling, and security best practices.
• Fluent in Arabic and English, with excellent communication and presentation skills.
• Based in or willing to relocate to Saudi Arabia.

Preferred technical and professional experience

• Experience in large-scale digital transformation programs in the Middle East.
• Familiarity with ITIL, Agile, and DevOps methodologies.
• Strong leadership skills with the ability to influence and engage at executive levels.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.