Premium Guest Services Concierge

Sheraton Hotels & Resorts; Medina; On-site; SAR 56,000 - 89,000; Full time

Job summary

Sheraton Hotels & Resorts in Madinah is seeking a full-time, non-management Guest Services Associate. The role focuses on responding to guest requests, coordinating with Bellperson/Housekeeping, and providing local information to ensure a memorable stay.

You will handle calls and requests, maintain logs, and uphold Marriott service standards, appearance, and confidentiality in daily interactions.

Qualifications

• Education: High school diploma or GED.

Responsibilities

• Respond to guest requests for special arrangements or services and follow up to ensure satisfaction.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with appropriate departments to resolve guest calls, requests, or problems.
• Monitor club lounge for seating availability, service, safety, and well-being of guests.

Education

High school diploma or GED

Job description

Sheraton Hotels & Resorts in Madinah is seeking a full-time, non-management Guest Services Associate. The role focuses on responding to guest requests, coordinating with Bellperson/Housekeeping, and providing local information to ensure a memorable stay.

You will handle calls and requests, maintain logs, and uphold Marriott service standards, appearance, and confidentiality in daily interactions.