Front Office Supervisor & Guest Services Lead

Sheraton Hotels & Resorts; Medina; On-site; SAR 60,000 - 70,000; Full time

Job summary

Sheraton Hotels & Resorts in Madinah is looking for a dedicated Front Desk/Guest Services team member to welcome guests, verify reservations, and process payments. You will ensure accurate check-in/out, assist with special requests, and maintain smooth operations at the front desk.

The role requires at least one year of related experience, a high school diploma or equivalent, and supervisory exposure. You will join a diverse team in a globally recognized hotel brand, providing standards-driven

Qualifications

• High school diploma or G.E.D. equivalent.
• Minimum 1 year of related work experience.
• Minimum 1 year of supervisory experience.

Responsibilities

• Process guest check-ins/check-outs and verify reservations.
• Confirm guest identity, payment method, and issue room keys.
• Assist guests with requests and provide directions and property information.
• Balance cash and prepare end-of-shift reports.
• Follow accounting procedures and report incidents to management.
• Maintain professional appearance and uphold Marriott standards.

Skills

Customer service

Communication

Leadership

Education

High school diploma or G.E.D. equivalent

Job description

Sheraton Hotels & Resorts in Madinah is looking for a dedicated Front Desk/Guest Services team member to welcome guests, verify reservations, and process payments. You will ensure accurate check-in/out, assist with special requests, and maintain smooth operations at the front desk.

The role requires at least one year of related experience, a high school diploma or equivalent, and supervisory exposure. You will join a diverse team in a globally recognized hotel brand, providing standards-driven