Assistant Manager - Housekeeping & Guest Experience

Sheraton Hotels & Resorts; Saudi Arabia; On-site; SAR 89,000 - 134,000; Full time

Job summary

Sheraton Hotels & Resorts in Madinah, Saudi Arabia, is seeking an entry level management professional to support day-to-day housekeeping, recreation/health club, and laundry operations, ensuring guest rooms and public areas are clean and well maintained. The role emphasizes inspections and accountability while helping manage the operating budget.

The position focuses on delivering exceptional guest experiences, supervising staff, coordinating with engineering for maintenance needs, and ensuring

Qualifications

• High school diploma or GED with 1 year housekeeping experience.
• 2-year degree in hospitality or related field; no experience required.

Responsibilities

• Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.
• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations.

Education

High school diploma or GED; 1 year experience in the housekeeping or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Job description

Sheraton Hotels & Resorts in Madinah, Saudi Arabia, is seeking an entry level management professional to support day-to-day housekeeping, recreation/health club, and laundry operations, ensuring guest rooms and public areas are clean and well maintained. The role emphasizes inspections and accountability while helping manage the operating budget.

The position focuses on delivering exceptional guest experiences, supervising staff, coordinating with engineering for maintenance needs, and ensuring