Guest Experience Concierge

Sheraton Hotels & Resorts; Medina; On-site; SAR 36,000 - 58,000; Full time

Job summary

Sheraton Hotels & Resorts in Madinah, Saudi Arabia, is seeking a Front Desk/Guest Services role at the Central Area District North of Al Masjid Al Nabawi. This full-time, non-management position handles guest requests via telephone, email, chat, and in-person interactions, assisting with wake-up calls and information on local attractions.

Responsibilities include logging requests, routing calls, and ensuring guest satisfaction while maintaining professional appearance and Marriott standards.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Answer, record, and process all guest requests via telephone, email, chat, and mobile communication devices.
• Operate telephone switchboard, process wake-up calls, and connect calls to appropriate extensions.
• Log all guest requests or issues into computer and follow up to ensure resolution.
• Provide information about room features, property amenities, and local areas of interest.
• Assist guests with accessing internet and guestroom entertainment.

Education

High school diploma or GED equivalent

Job description

Sheraton Hotels & Resorts in Madinah, Saudi Arabia, is seeking a Front Desk/Guest Services role at the Central Area District North of Al Masjid Al Nabawi. This full-time, non-management position handles guest requests via telephone, email, chat, and in-person interactions, assisting with wake-up calls and information on local attractions.

Responsibilities include logging requests, routing calls, and ensuring guest satisfaction while maintaining professional appearance and Marriott standards.