Front Office Supervisor | Guest Services Leader

Sheraton Hotels & Resorts; Medina; On-site; SAR 180,000 - 240,000; Full time

Job summary

Sheraton Hotels & Resorts in Madinah is seeking an experienced Front Office Manager to assist the Front Office Manager in administering front office functions and supervising staff. The role covers Bell/Door Staff, Switchboard, and Guest Services, ensuring an efficient check-in/check-out process and maximizing departmental financial performance.

The position emphasizes guest satisfaction, staff development, and leading by example to drive service improvements across all front desk operations.

Qualifications

• Strong leadership and interpersonal skills.
• Ability to supervise front desk teams and coordinate guest services.
• Proven ability to handle guest issues and resolve conflicts professionally.

Responsibilities

• Lead and supervise front desk staff across Bell/Door, Switchboard, and Guest Services.
• Set goals and plans to prioritize, organize, and accomplish work.
• Handle complaints and resolve grievances to improve service performance.
• Collaborate with Front Office Manager to continually improve department service.
• Provide coaching and feedback to employees to enhance guest satisfaction.

Skills

Leadership & staff supervision

Guest service excellence

Communication

Conflict resolution

Education

High school diploma or GED; 2 years in guest services/front desk

2-year degree in Hotel/Restaurant Management or related major

Job description

Sheraton Hotels & Resorts in Madinah is seeking an experienced Front Office Manager to assist the Front Office Manager in administering front office functions and supervising staff. The role covers Bell/Door Staff, Switchboard, and Guest Services, ensuring an efficient check-in/check-out process and maximizing departmental financial performance.

The position emphasizes guest satisfaction, staff development, and leading by example to drive service improvements across all front desk operations.