Oracle CC&B - Associate Manager

Accenture; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global consulting firm is looking for an experienced Associate Manager – Oracle CC&B in Riyadh. This role requires 5 - 8 years of hands-on experience managing Oracle Customer Care & Billing applications. Responsibilities include troubleshooting application issues, customizing workflows, and providing functional support. A strong knowledge of the utility industry processes is essential for success in this role. Join us to innovate and drive transformation for clients in the utilities sector.

Qualifications

• 5 - 8 years of hands-on experience with Oracle CC&B applications.
• Strong technical expertise in SQL, Java, and XML.
• Knowledge of the utility industry processes.

Responsibilities

• Troubleshoot and resolve application issues in Oracle CC&B.
• Monitor system performance and ensure high availability.
• Provide day-to-day functional support for Oracle CC&B applications.

Skills

SQL

Java

XML

Application support

Custom workflows

Data migration

Job description

Accenture Technology

Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our client’s most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence, and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses. Visit us at www.accenture.com

Job Summary

We are seeking an experienced Associate Manager – Oracle CC&B with 5 - 8 years of hands‑on experience to support, configure, and manage Oracle Customer Care & Billing (CC&B) applications. The role involves a balanced mix of technical, functional, and administrative responsibilities, ensuring system stability, performance, and alignment with business requirements within the utilities domain.

Key Responsibilities

Technical Responsibilities

• Troubleshoot, analyze, and resolve application issues and defects in Oracle CC&B.
• Customize workflows, business rules, and user interfaces using Oracle Utilities Application Framework (OUAF).
• Support integrations with enterprise systems such as CRM, ERP, and GIS.
• Manage data migration, data validation, and transformation activities.
• Utilize technical expertise in SQL, Java, XML, and OUAF for application support and enhancements.

Administrative Responsibilities

• Monitor system performance to ensure high availability and optimal response times.
• Resolve user access and login issues, including user creation and role management.
• Apply application patches, support system upgrades, and perform regular system housekeeping tasks.
• Ensure adherence to system security and operational best practices.

Functional Responsibilities

• Provide day-to-day functional support for Oracle CC&B applications.
• Configure system components in line with business and regulatory requirements.
• Ensure data integrity, accuracy, and consistency across integrated systems.
• Collaborate closely with business analysts and stakeholders to align system behavior with business needs.
• Apply strong domain knowledge of utility industry processes and Oracle CC&B modules, including Customer Information, Billing, Payments, and Collections.