Onsite L1 Network Engineer: DSS+, macOS & Windows

Dubai Limited; Neom; On-site; SAR 45,000 - 67,000; Full time

Job summary

Dubai Limited is seeking a Strong L1 Network Engineer to provide onsite IT and network support for the NEOM project in Saudi Arabia. The role requires hands-on experience with DSS+ and macOS/Windows environments, with a focus on end-user IT support and network troubleshooting.

The candidate should be willing to work 5 days onsite at NEOM City – Sushi Island and relocate as needed. Salary ranges from SAR 4,000 to SAR 6,000 per month, depending on skills and experience, with a diploma

Qualifications

• L1 network and IT support for end users.
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Responsibilities

• Provide L1 network and IT support for end users.
• Troubleshoot Windows and macOS hardware/software issues.
• Monitor and troubleshoot network connectivity issues.
• Support LAN/WAN, TCP/IP, DNS and DHCP.
• Troubleshoot routers, switches, Wi‑Fi and endpoint connectivity.
• Handle incidents, service requests and support tickets.
• Perform basic hardware, peripheral and desktop troubleshooting.
• Escalate complex issues to L2/L3 teams.
• Maintain proper ticket updates and technical documentation.
• Follow SLA and operational procedures.

Skills

L1 Network Support

Windows Support

DSS+ / Service Desk

TCP/IP DNS DHCP LAN/WAN

Education

Diploma

Job description

Dubai Limited is seeking a Strong L1 Network Engineer to provide onsite IT and network support for the NEOM project in Saudi Arabia. The role requires hands-on experience with DSS+ and macOS/Windows environments, with a focus on end-user IT support and network troubleshooting.

The candidate should be willing to work 5 days onsite at NEOM City – Sushi Island and relocate as needed. Salary ranges from SAR 4,000 to SAR 6,000 per month, depending on skills and experience, with a diploma