L1 Support Engineer - Saudi National - Riyadh, KSA

DS DeepSource; Riyadh; On-site; SAR 56,000 - 89,000; Full time

Job summary

DS DeepSource in Riyadh is seeking an motivated L1 Support Engineer to deliver first-line technical support for Linux and Windows systems while ensuring smooth day-to-day IT operations.

This role is ideal for candidates at an early career stage, offering hands-on experience in enterprise environments, monitoring, basic networking, and incident handling. Fluency in English and strong communication are essential.

Qualifications

• Basic Linux/Windows administration knowledge.
• Understanding of system & application monitoring.
• Basic networking fundamentals.
• Experience with ticketing/ITSM tools is preferred.
• Saudi National.

Responsibilities

• Provide first-level support for Linux and Windows systems
• Monitor systems and applications to ensure availability and performance
• Perform basic network checks and troubleshooting
• Handle incidents and requests via ticketing tools
• Support on-site operational activities as required
• Escalate complex issues to higher support tiers
• Communicate effectively with clients and internal teams

Skills

Linux/Windows administration

English fluency

Communication skills

ITSM tools familiarity

Networking basics

Tools

Ticketing/ITSM tools

Job description

Role Overview

We are looking for a motivated L1 Support Engineer to provide first-line technical support and ensure smooth day-to-day IT operations. This role is ideal for candidates at an early career stage seeking hands-on experience in enterprise environments.

Key Responsibilities

• Provide first-level support for Linux and Windows systems
• Monitor systems and applications to ensure availability and performance
• Perform basic network checks and troubleshooting
• Handle incidents and requests via ticketing tools
• Support on-site operational activities as required
• Escalate complex issues to higher support tiers
• Communicate effectively with clients and internal teams
• Basic Linux / Windows administration knowledge
• Understanding of system & application monitoring
• Basic networking fundamentals
• Experience with ticketing / ITSM tools is preferred
• Strong English fluency
• Good communication and interpersonal skills
• Saudi National