DSS+ MAC OS+ Windows Strong L Network

Dubai Limited; Neom; On-site; SAR 45,000 - 67,000; Full time

Job summary

Dubai Limited is seeking a Strong L1 Network Engineer to provide onsite IT and network support for the NEOM project in Saudi Arabia. The role requires hands-on experience with DSS+ and macOS/Windows environments, with a focus on end-user IT support and network troubleshooting.

The candidate should be willing to work 5 days onsite at NEOM City – Sushi Island and relocate as needed. Salary ranges from SAR 4,000 to SAR 6,000 per month, depending on skills and experience, with a diploma

Qualifications

• L1 network and IT support for end users.
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Responsibilities

• Provide L1 network and IT support for end users.
• Troubleshoot Windows and macOS hardware/software issues.
• Monitor and troubleshoot network connectivity issues.
• Support LAN/WAN, TCP/IP, DNS and DHCP.
• Troubleshoot routers, switches, Wi‑Fi and endpoint connectivity.
• Handle incidents, service requests and support tickets.
• Perform basic hardware, peripheral and desktop troubleshooting.
• Escalate complex issues to L2/L3 teams.
• Maintain proper ticket updates and technical documentation.
• Follow SLA and operational procedures.

Skills

L1 Network Support

Windows Support

DSS+ / Service Desk

TCP/IP DNS DHCP LAN/WAN

Education

Diploma

Job description

Description

We are looking for a Strong L1 Network Engineer with hands‑on experience in DSS+, macOS and Windows support to provide onsite IT and network support at the NEOM project.

Key Responsibilities

• Provide L1 network and IT support for end users.


• Troubleshoot Windows and macOS hardware/software issues.


• Monitor and troubleshoot network connectivity issues.


• Support LAN/WAN, TCP/IP, DNS and DHCP.


• Troubleshoot routers, switches, Wi‑Fi and endpoint connectivity.


• Handle incidents, service requests and support tickets.


• Perform basic hardware, peripheral and desktop troubleshooting.


• Escalate complex issues to L2/L3 teams.


• Maintain proper ticket updates and technical documentation.


• Follow SLA and operational procedures.

Must Have Skills

• Strong L1 Network Support


• Windows Support


• DSS+ / Service Desk


• TCP/IP, DNS, DHCP & LAN/WAN

Candidate Requirement

Strong communication and troubleshooting skills, willingness to work 5 days onsite and relocate to NEOM City – Sushi Island.

Job Specification

Bharath Akula (Recruiter) is in search of talented and motivated individuals for the post of DSS+ MAC OS+ Windows Strong L1 Network in the field of Information Technology in one of their office located in NEOM - Saudi Arabia. The ideal candidate should have diploma qualification and atleast 5 years of experience. The position require network engineer, windows support, network support, it support, windows, hardware, software, connectivity, wifi, service, support, basic, desktop, complex, technical, dhcp, communication, troubleshooting skills mandatory skills. This is a Full-Time morning shift job.Salary vary between 4k to 6k (SAR) per month depending upon skills and years of experience candidate got.