NOC Team Leader | Tanint | Saudi Arabia

Tanint; Saudi Arabia; On-site; SAR 240,000 - 420,000; Full time

Job summary

Tanint is seeking an experienced NOC Team Leader in Saudi Arabia to oversee 24/7 network operations, incident triage, and service assurance across extensive telecom networks. You will drive end-to-end SLA/KPI delivery, coordinate cross-functional teams, and lead automation initiatives to reduce MTTR and boost efficiency.

You will also coach and mentor NOC engineers, conduct post-incident reviews, and maintain high-trust communication with enterprise customers and executives.

Qualifications

• Proven track record in telecommunications NOC leadership or supervisory roles.
• Experience with managed services and contract-driven service delivery management.
• Strong experience in telecom SLA/KPI management and executive reporting.
• Hands-on fault management, network surveillance, and incident resolution across telecom architectures.
• Ability to automate repetitive NOC activities and develop operational scripts.
• Proven customer and stakeholder engagement during critical incidents and governance reviews.
• Leadership and talent development in 24/7 operational environments.
• Excellent professional English communication and cross-functional coordination skills.

Responsibilities

• Lead and mentor 24/7 NOC engineering teams and monitoring activities.
• Ensure end-to-end SLA and KPI delivery across first-level operations.
• Oversee fault management, real-time alarms, incident triage, and escalation during outages.
• Design and deploy automation to streamline NOC tasks and improve efficiency.
• Act as primary liaison for customers and stakeholders with transparent incident reporting.
• Conduct RCA, post-mortems, and performance trend analyses.
• Manage shift rotations, training plans, and performance reviews.
• Review and enforce SOPs, incident management, and handover protocols.

Skills

NOC leadership

Network operations management

SLA/KPI management

Fault management

Automation scripting

Stakeholder engagement

24/7 operations

English communication

Job description

Position Summary:

Tanint is currently recruiting an experienced and results-oriented NOC Team Leader for a high-impact telecommunications operations opportunity in Saudi Arabia (KSA). In this critical supervisory role, you will take direct ownership of leading 24/7 Network Operations Center (NOC) functions and network performance monitoring activities to ensure continuous service availability across mission-critical telecom infrastructure. Responsible for end-to-end SLA and KPI delivery, first-level network operations, and complex fault management, you will also spearhead operational automation initiatives to eliminate repetitive NOC tasks and enhance operational efficiency. This leadership position offers a compelling platform for an accomplished network operations manager to drive operational excellence, elevate service delivery, and mentor a talented technical team within the Kingdom’s evolving telecommunications sector.

Detailed Job Description:

As the NOC Team Leader at Tanint in Saudi Arabia, you will oversee day-to-day first-level operations, real-time alarm monitoring, incident triage, and service assurance across expansive telecommunications networks. Operating within a fast-paced managed services and service delivery framework, you will serve as the primary operational escalation point, coordinating cross-functional engineering teams, field technicians, and specialized third-party vendors to resolve complex network outages swiftly and maintain stringent contract SLAs.

A central focus of this mandate is driving operational innovation, automation, and process re-engineering. You will identify systemic operational bottlenecks, automate repetitive monitoring and fault-resolution workflows, and implement intelligent alerting frameworks that boost team productivity and reduce Mean Time to Restore (MTTR). In addition to technical governance, you will actively foster a high-performance culture by coaching, scheduling, and developing NOC engineers, conducting post-incident reviews, and maintaining transparent, high-trust communication with enterprise customers and senior executive stakeholders. This role demands deep telecommunications network operations acumen, hands-on automation expertise, and exceptional stakeholder management skills.

Key Responsibilities:

• Lead, supervise, and mentor 24/7 NOC engineering teams and network performance monitoring activities across telecommunications infrastructure.
• Drive and guarantee end-to-end SLA and KPI delivery across all first-level network operations and managed service agreements.
• Oversee fault management, real-time alarm surveillance, incident triage, and technical escalation procedures during major network outages.
• Design, champion, and deploy operational automation solutions to streamline repetitive NOC tasks and optimize overall operational efficiency.
• Serve as the primary operational liaison for customer and stakeholder engagement, providing transparent incident reporting and performance updates.
• Conduct structured root cause analysis (RCA), major incident post-mortems, and performance trend assessments to drive systemic network improvements.
• Manage shift rotas, skill development plans, operational training, and performance reviews to foster a resilient, high-performing NOC team.
• Review, optimize, and enforce standard operating procedures (SOPs), incident management frameworks, and operational handover protocols.

Required Qualifications & Skills:

• Proven track record in telecommunications NOC leadership, network operations management, or service assurance supervisory roles.
• Demonstrated expertise in managed services environments and contract-driven service delivery management.
• Strong, measurable experience in telecom SLA and KPI management, enforcement, and executive-level performance reporting.
• Hands-on expertise in end-to-end fault management, network surveillance, and first-level incident resolution across telecom architectures.
• Demonstrated ability to automate repetitive NOC activities, develop operational scripts, and drive continuous process improvements.
• Established track record of professional customer and stakeholder engagement during critical network incidents and governance reviews.
• Strong leadership, team building, technical coaching, and talent development capabilities in 24/7 operational environments.
• Excellent professional English communication, negotiation, and cross-functional operational coordination skills.

Nice-to-Have Skills:

• Prior operational experience within telecommunications network operations centers (NOC) in Saudi Arabia or the wider GCC region.
• Hands-on scripting and automation capabilities utilizing Python, Bash, Ansible, or REST APIs for network operations and alarm enrichment.
• Professional industry certifications such as ITIL v3/v4 Foundation, Cisco CCNA/CCNP, or equivalent telecom operations credentials.
• Familiarity with enterprise NOC monitoring platforms, fault management systems, and ticketing tools (e.g., ServiceNow, Remedy, Netcool, Zabbix, PRTG).
• Comprehensive understanding of mobile cellular (4G/5G), IP core, transmission, and fixed-line telecom network architectures.

Application Information:

• Recruitment Agency / Company: Tanint
• Role: NOC Team Leader
• Job Location: Saudi Arabia (KSA)
• Employment Type: Full Time
• Application Email: [e-mail]
• Key Focus Area: Strong preference for candidates who can demonstrate practical achievements in automating repetitive NOC activities and optimizing operational efficiency.