NOC Engineer L1 & L2 (Data Center) | Riyadh, Saudi Arabia

Tech Junction Ltd; Riyadh; On-site; SAR 180,000 - 360,000; Full time

Job summary

Tech Junction Ltd in Riyadh is seeking experienced NOC Engineers (L1 & L2) for a 12-month on-site contract in Saudi Arabia. The role covers 24x7 monitoring, fault isolation, incident handling, and service restoration across Subsea, DWDM, IP/MPLS, Ethernet, and Data Center platforms.

You should have 3–5+ years in NOC operations, hands-on DWDM/OTN and IP/MPLS expertise, and familiarity with Cisco/Juniper hardware, ITIL processes, and ServiceNow ticketing.

Qualifications

• 3+ years of NOC experience for L1 roles and 5+ years for L2 roles in telecom/Datacenter environments
• Hands-on experience with DWDM/OTN optical transport systems and IP/MPLS networks
• Experience with Subsea, DWDM, IP/MPLS, Ethernet and Data Center platforms

Responsibilities

• Provide 24x7 network monitoring, alarm management, fault isolation, and service restoration across carrier-grade infrastructure
• Execute L1/L2 troubleshooting and fault resolution across Subsea, DWDM, IP/MPLS, and Data Center networks
• Manage and resolve incidents and service requests within SLAs
• Escalate complex issues to L3 engineering, vendors, or field operations
• Perform circuit validation, optical power analysis, and service verification
• Drive major incident restoration activities and coordinate emergency repairs
• Maintain ticket updates and shift handovers in ServiceNow

Skills

DWDM/OTN optical transport

IP/MPLS networks

Cisco/Juniper platforms

NOC monitoring & fault isolation

ITIL service management

ServiceNow ticketing

Data Center operations

English communication

Troubleshooting under pressure

Education

Bachelor’s degree in Telecommunications Engineering, Computer Science, Electrical Engineering, or related technical discipline

Tools

Ciena 6500

Infinera DTN-X

WL5e

RLS

MCP

GX Series

Cisco IOS/Juniper OS

SolarWinds

ServiceNow

Job description

Position Summary:

We are actively seeking experienced, high-caliber, and technical NOC Engineers (L1 & L2) with 3 to 5+ years of progressive professional experience in 24×7 network operations, fault management, and data Center infrastructures to join our telecommunications project team on a 12-month contract basis on-site in Riyadh, Saudi Arabia. In this critical network operations role, you will be responsible for 24×7 monitoring, fault isolation, incident handling, and service restoration across Subsea, DWDM, IP, Data Center, and connectivity platforms. You will leverage your deep specialist expertise in Ciena, Infinera DWDM, IP/MPLS routing, Cisco/Juniper platforms, and ServiceNow ticketing to ensure uncompromised SLA compliance, high availability, and operational excellence across carrier-grade networks. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a premier global telecommunications consulting and digital infrastructure enterprise.

Detailed Job Description:

As a NOC Engineer L1 & L2 supporting telecommunications operations in Riyadh, Saudi Arabia on a 12-month contract basis, you will take full operational, tactical, and technical ownership of 24×7 network monitoring, alarm management, circuit validation, and multi-tier incident escalation. Your day-to-day responsibilities include monitoring network alarms across Subsea, DWDM, IP/MPLS, Ethernet, and Data Center platforms, performing L1/L2 troubleshooting and fault isolation, managing incidents and service requests within strict SLAs, coordinating major incident bridge calls, executing optical power analysis and circuit validations, conducting preventive maintenance health checks, maintaining accurate ServiceNow ticket updates and shift handovers, and supporting customer service activations. You will utilize your proactive troubleshooting and analytical problem-solving skills to resolve complex network anomalies under high-pressure enterprise environments. Furthermore, you will manage application requirements by ensuring strict compliance with the 3+ years (L1) or 5+ years (L2) experience prerequisites and mandatory Data Center background.

Key Responsibilities:

• Provide 24×7 network monitoring, alarm management, fault isolation, and service restoration across carrier-grade infrastructure.
• Execute L1 and L2 troubleshooting and fault resolution across Subsea, DWDM, IP/MPLS, and Data Center networks.
• Manage and resolve incidents and service requests within agreed Service Level Agreements (SLAs).
• Escalate complex technical issues efficiently to L3 engineering, hardware vendors, or field operations teams.
• Perform circuit validation, optical power analysis, bit error rate testing, and service verification.
• Drive major incident restoration activities, participate in technical bridge calls, and coordinate emergency repairs.
• Execute scheduled health checks, routine maintenance activities, and preventive diagnostics across network elements.
• Maintain accurate ticket updates, audit logs, and comprehensive shift handover records using ServiceNow.

Required Qualifications & Skills:

• Bachelor’s degree in Telecommunications Engineering, Computer Science, Electrical Engineering, or a related technical discipline.
• Minimum of 3+ years of progressive professional experience for L1 positions, and 5+ years for L2 positions, in telecommunications NOC environments.
• Mandatory hands‑on operational experience and domain expertise within Data Center network operations.
• Strong, demonstrable practical proficiency with DWDM/OTN optical transport systems (Ciena 6500, WL5e, RLS, MCP, Infinera DTN-X, GX Series).
• Deep practical knowledge of IP/MPLS networks, Carrier Ethernet, routing protocols, and Cisco/Juniper hardware platforms.
• Proven operational experience working with Subsea Cable Systems and SolarWinds or advanced NMS monitoring platforms.
• Proficiency in ITIL service management frameworks and ticketing systems (ServiceNow).
• Exceptional analytical, troubleshooting, debugging, and problem‑solving capabilities under 24×7 mission‑critical conditions.
• Excellent written and verbal English communication skills with strong collaborative and escalation management abilities.
• Mandatory legal work eligibility and physical availability for full-time on-site operations in Riyadh, Saudi Arabia.

Nice-to-Have Skills:

• Prior professional working experience supporting tier-1 Middle East telecommunications service providers.
• Professional vendor certifications such as Cisco CCNA/CCNP, Juniper JNCIA/JNCIS, or Ciena/Infinera technical accreditations.
• Hands‑on familiarity with scripting automation (Python/Bash) for routine network health checks and log parsing.
• Advanced knowledge of optical fiber characterization and chromatic dispersion testing.

Recruitment Pro Tip:

When applying for this NOC Engineer L1 & L2 position, ensure your resume explicitly highlights your Ciena/Infinera DWDM and IP/MPLS troubleshooting portfolio, details your Data Center experience, and confirms your availability for on-site operations in Riyadh.

Salary/Rate: Market Competitive / Telecommunications Contract Package

Deadline: Open until filled (Urgent Riyadh On-Site Opening)

Notice Period: Immediate to 30 Days Preferred

Contract Duration: 12 Months Contract Engagement (Riyadh, Saudi Arabia – Data Center Experience Mandatory)