Night Duty Manager - Luxury Hotel Front Office

Accor; Saudi Arabia; On-site; SAR 30,000 - 50,000; Full time

Job summary

A leading hotel chain in Saudi Arabia is seeking a Front Office Operations Manager to oversee hotel operations during night shifts. The role requires strong communication skills in both English and Arabic and a minimum of 4 years' experience in luxury properties. Candidates should be organized, have excellent interpersonal skills, and the ability to handle guest relations effectively. The position emphasizes safety, security, and guest satisfaction, ensuring a welcoming environment in accordance with the brand's standards.

Benefits

Career growth opportunities

International experience

Inclusive work environment

Qualifications

• Fluency in English and Arabic is essential.
• Must be organized with strong planning skills.
• Experience in a multi-cultural environment is critical.

Responsibilities

• Ensure guest queries are dealt with promptly and professionally.
• Monitor the hotel's safety and security during night shifts.
• Provide feedback and relevant reports to management.
• Log guest comments and manage staff performance.

Skills

Strong written and verbal communication skill in English and Arabic

Interpersonal and problem-solving abilities

Ability to work cohesively with co-workers

Goal and results oriented

Ability to promote positive relations with guests

Education

Minimum 4 years’ experience in Front Office Operations in a luxury property

Knowledge in Opera system

Job description

A leading hotel chain in Saudi Arabia is seeking a Front Office Operations Manager to oversee hotel operations during night shifts. The role requires strong communication skills in both English and Arabic and a minimum of 4 years' experience in luxury properties. Candidates should be organized, have excellent interpersonal skills, and the ability to handle guest relations effectively. The position emphasizes safety, security, and guest satisfaction, ensuring a welcoming environment in accordance with the brand's standards.