Luxury F&B Captain: Guest Experience Leader

Kimpton Hotels & Restaurants; Saudi Arabia; On-site; SAR 60,000 - 120,000; Full time

Benefits offered by this job

Room discounts

Comprehensive training

Job summary

Kimpton Hotels & Restaurants in Saudi Arabia seeks a Guest Experience Leader to deliver luxury-level service, welcome guests, anticipate needs, and handle feedback, while ensuring brand standards across all touchpoints.

You will supervise daily operations, train staff on menu knowledge and upselling, manage scheduling, uphold hygiene and quality, and drive revenue through exceptional service. Join a dynamic team committed to inclusivity and outstanding guest experiences.

Qualifications

• High school certificate or Diploma.
• Previous experience in a similar position is preferred.
• Ability to work effectively in a team and under pressure.
• Good communication skills and a positive attitude.
• Flexibility to work shifts, weekends, and public holidays as required.

Responsibilities

• Deliver luxury-level personalized service to all guests.
• Supervise daily restaurant operations during shifts.
• Train team on menu knowledge, service etiquette, and upselling techniques.
• Coach staff to improve performance and support management in evaluations.
• Promote signature dishes and beverages to drive revenue.
• Check food & beverage quality and order accuracy before serving guests.
• Assist in staff scheduling, store requests, and inventory control.
• Maintain brand standards, hygiene, and service flow.

Skills

Team leadership

Guest service

Communication

Upselling

Education

High school diploma

Diploma

Job description

Kimpton Hotels & Restaurants in Saudi Arabia seeks a Guest Experience Leader to deliver luxury-level service, welcome guests, anticipate needs, and handle feedback, while ensuring brand standards across all touchpoints.

You will supervise daily operations, train staff on menu knowledge and upselling, manage scheduling, uphold hygiene and quality, and drive revenue through exceptional service. Join a dynamic team committed to inclusivity and outstanding guest experiences.