Lead Waiter: Luxury Dining & Guest Experience

IHG Hotels & Resorts; Saudi Arabia; On-site; SAR 67,000 - 100,000; Full time

Job summary

IHG Hotels & Resorts in Saudi Arabia is seeking a Senior Waiter/Captain to lead assigned restaurant sections during breakfast, lunch, dinner, and buffet service. You will ensure readiness of tables, stations and staff, and maintain a high standard of service.

The role requires strong guest engagement, accurate order taking, collaboration with culinary, and upselling to boost revenue. Previous luxury hotel experience, excellent English, and knowledge of POS and food safety are preferred.

Qualifications

• Minimum 2 years experience in luxury hotels, reputable restaurants, buffet or à la carte service is an advantage.
• Previous experience as a Senior Waiter, Captain or similar position preferred.
• Experience in All Day Dining, buffet and à la carte service.
• Good menu, beverage, POS and food safety knowledge.
• Strong guest service and communication skills.
• Good English communication skills; Arabic is an advantage.
• Previous IHG, luxury hotel or GCC experience is preferred.

Responsibilities

• Lead assigned restaurant sections during service and ensure readiness.
• Maintain a strong floor presence and engage with guests.
• Ensure orders are taken accurately and delivered efficiently.
• Coordinate with Culinary on dietary requirements and buffet replenishment.
• Upsell to support revenue and average check targets.
• Use POS and billing procedures correctly.
• Handle guest concerns and escalate serious complaints.
• Take responsibility for the shift in the absence of the F&B Supervisor.
• Train and coach team on IHG service standards and menu knowledge.
• Assist with daily briefings and training sessions.

Skills

Guest service

Communication

English

Arabic

Job description

IHG Hotels & Resorts in Saudi Arabia is seeking a Senior Waiter/Captain to lead assigned restaurant sections during breakfast, lunch, dinner, and buffet service. You will ensure readiness of tables, stations and staff, and maintain a high standard of service.

The role requires strong guest engagement, accurate order taking, collaboration with culinary, and upselling to boost revenue. Previous luxury hotel experience, excellent English, and knowledge of POS and food safety are preferred.