Luxury F&B Captain - VIP Service Leader & Upsell Coach

IHG Hotels & Resorts; At Ta'if; On-site; SAR 78,000 - 134,000; Full time

Benefits offered by this job

Room discounts

Training opportunities

Competitive salary

Wellbeing program

Job summary

IHG Hotels & Resorts in Ta’if seeks an experienced hospitality professional to lead service excellence across outlets. You will deliver personalized luxury service, supervise staff, and ensure brand standards while mentoring team members and driving upselling initiatives.

The role emphasizes guest satisfaction, staff development, and revenue growth within a dynamic hotel environment in the Makkah region. A strong focus on hygiene, grooming, and operational checks is essential.

Qualifications

• Ability to work effectively in a high-pressure hotel environment.
• Excellent interpersonal and guest-service skills.
• Strong guest-relations mindset with a professional attitude.

Responsibilities

• Deliver luxury-level personalized service to all guests.
• Welcome and escort guests when required.
• Anticipate guest needs and preferences.
• Handle guest complaints promptly and professionally.
• Ensure VIP guests receive special attention and recognition.
• Assign sections and responsibilities to service staff.
• Monitor the quality and timing of food and beverage service.
• Ensure all tables are set according to brand standards.
• Maintain smooth communication between service team and kitchen.
• Ensure completion of the outlets opening and closing checklist.
• Ensure compliance with service standards and brand guidelines.
• Monitor staff grooming and appearance standards.
• Ensure correct table setup, and service sequence.
• Maintain cleanliness and organization of the outlet.
• Maintain and monitor the hygiene standards as per the SOP.
• Conduct daily shift briefings.
• Train team members on menu knowledge, service etiquette, and upselling techniques.
• Coach staff to improve performance.
• Support management in performance evaluation.
• Encourage and train the service staff on upselling and suggestive selling.
• Support outlet revenue targets and average check improvement.
• Promote signature dishes, specials, beverages & Promotion.
• Check food & beverage quality before serving guests when possible.
• Ensure order accuracy and proper presentation.
• Monitor guest feedback and service flow.
• Assist in preparing staff schedules when required.
• Assist in making store requisition and supervising the issuing process.
• Support inventory control and equipment management.
• Ensure POS system accuracy and correct billing procedures.
• Grooming & Professional Standards

Skills

Teamwork

Communication

Flexibility

Education

High school certificate; or Diploma

Job description

IHG Hotels & Resorts in Ta’if seeks an experienced hospitality professional to lead service excellence across outlets. You will deliver personalized luxury service, supervise staff, and ensure brand standards while mentoring team members and driving upselling initiatives.

The role emphasizes guest satisfaction, staff development, and revenue growth within a dynamic hotel environment in the Makkah region. A strong focus on hygiene, grooming, and operational checks is essential.