Luxury F&B Supervisor — Lead Guest Experience

Sofitel; Makkah Region; On-site; SAR 180,000 - 300,000; Full time

Job summary

Sofitel in Saudi Arabia seeks an experienced Food & Beverage Supervisor to oversee daily operations and lead the F&B team in delivering exceptional guest experiences. The role emphasizes maintaining brand standards, staff development, and high levels of service quality.

You will monitor operations across service areas, manage guest feedback, and collaborate with kitchen and other departments to ensure seamless service. A background in luxury hotels and strong leadership are essential.

Qualifications

• Diploma or bachelor's degree in Hospitality Management or related field.
• 2–3 years of experience in F&B operations, preferably in a luxury hotel.
• Previous supervisory experience is preferred.
• Strong knowledge of restaurant operations and service standards.
• Excellent leadership, communication, and interpersonal skills.

Responsibilities

• Supervise daily food and beverage operations to ensure smooth and efficient service.
• Lead, motivate, and support the F&B team to deliver exceptional guest experiences.
• Ensure service standards are maintained in line with Sofitel brand standards.
• Monitor staff performance, attendance, grooming, and compliance with hotel policies.
• Handle guest feedback and resolve complaints professionally and promptly.
• Ensure proper restaurant setup, cleanliness, hygiene, and safety standards.
• Monitor food and beverage quality, presentation, and service delivery.
• Assist in staff training, scheduling, and performance evaluations.
• Monitor stock levels, inventory, and operating supplies.
• Support revenue generation through upselling and promotional activities.
• Coordinate with the kitchen and other departments to ensure seamless operations.
• Assist in controlling operational costs and achieving departmental targets.

Skills

Leadership

Communication

Interpersonal skills

Guest service

Problem solving

Education

Diploma or Bachelor's in Hospitality

Job description

Sofitel in Saudi Arabia seeks an experienced Food & Beverage Supervisor to oversee daily operations and lead the F&B team in delivering exceptional guest experiences. The role emphasizes maintaining brand standards, staff development, and high levels of service quality.

You will monitor operations across service areas, manage guest feedback, and collaborate with kitchen and other departments to ensure seamless service. A background in luxury hotels and strong leadership are essential.