Guest Experience Concierge

Kimpton; Saudi Arabia; On-site; SAR 60,000 - 120,000; Full time

Job summary

Kimpton is seeking a guest-focused front desk professional in Saudi Arabia to greet guests warmly, manage check-in/check-out, and handle payments and inquiries with professionalism. You will provide information on hotel services, coordinate with housekeeping, and ensure secure handling of guest data.

The role requires strong communication, multitasking, and teamwork to support busy periods while maintaining high standards in a luxury setting.

Responsibilities

• Welcome and greet guests in a warm and professional manner.
• Handle guest check-in and check-out procedures efficiently.
• Verify guest information and ensure all registration details are accurate.
• Process room payments, deposits, and other guest transactions.
• Handle guest requests, inquiries, and complaints professionally.
• Provide information about hotel facilities, services, restaurants, and local attractions.
• Manage room assignments and coordinate with Housekeeping regarding room status.
• Handle telephone calls, emails, and guest messages promptly.
• Assist guests with reservations, modifications, and cancellations.
• Monitor arrivals, departures, VIP guests, and special requests.
• Maintain accurate guest records and update the hotel system accordingly.
• Coordinate with other departments to ensure guest requests are followed up.
• Prepare and review daily reports and handover information.
• Ensure the reception area is clean, organized, and presentable.
• Follow hotel policies, procedures, and InterContinental service standards.
• Handle guest keys and ensure proper key control procedures are followed.
• Assist with luggage arrangements and transportation requests when required.
• Maintain confidentiality of guest information.
• Follow cash handling, security, health, and safety procedures.
• Promote hotel services and facilities when appropriate.
• Support colleagues and other departments during busy periods.
• Attend daily briefings and communicate important guest information to the team.
• Complete all assigned tasks and ensure a proper handover at the end of the shift

Job description

Kimpton is seeking a guest-focused front desk professional in Saudi Arabia to greet guests warmly, manage check-in/check-out, and handle payments and inquiries with professionalism. You will provide information on hotel services, coordinate with housekeeping, and ensure secure handling of guest data.

The role requires strong communication, multitasking, and teamwork to support busy periods while maintaining high standards in a luxury setting.