Guest Service Expert - Banquet Service

The Ritz-Carlton Hotel Company, L.L.C.; Riyadh; On-site; SAR 27,900 - 50,220; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Riyadh is seeking a Guest Service Expert for Banquet Service to deliver polished food and beverage service and support event dining with refined standards.

In this full-time role, you will align with luxury service expectations, interact with guests, prepare service spaces, and ensure top-tier dining experiences from arrival to departure.

Qualifications

• High school diploma or equivalent preferred.
• Less than 1 year in restaurant or banquet service.
• No supervisory experience required.
• No license or certification required.
• Interest in luxury hospitality and guest service standards.
• Ability to communicate clearly with guests and colleagues.
• Professional appearance and grooming aligned with brand standards.

Responsibilities

• Prepare tables, service stations, dining spaces, and supplies before and during service.
• Serve food and beverages with accuracy and guest-focused timing.
• Communicate order details and dietary notes with kitchen and service teams.
• Interact with guests courteously and respond to requests promptly.
• Maintain clean work areas and guest-facing spaces throughout the shift.
• Follow hygiene, safety, and grooming standards consistently.
• Support with basic service transactions as needed.

Skills

Food service

Banquet service

Guest service

Table setup

Safety procedures

Professional grooming

Communication

Teamwork

Physical stamina

Attention to detail

Education

High school diploma

Job description

Guest Service Expert – Banquet Service is a full‑time hospitality role based in Riyadh, SaudiArabia. The position focuses on delivering polished food and beverage service, event dining support, guest interaction, table preparation, and luxury hotel service standards.

Location: Riyadh, SaudiArabia • Job type: Full‑time • Salary: 2500‑4500 (range provided for reference; final offer confirmed with employer).

Core Duties

• Prepare tables, service stations, dining spaces, equipment, cutlery, glassware, and supplies before and during food service.
• Serve food and beverages with accuracy, care, and attention to guest comfort, presentation, and service timing.
• Communicate order details, special requests, dietary notes, and service priorities clearly with kitchen and service teams.
• Interact with guests politely, respond to requests promptly, and support a refined dining experience from arrival to departure.
• Maintain clean work areas, restaurant sections, service equipment, and guest‑facing spaces throughout the shift.
• Follow company policies, food hygiene procedures, safety practices, grooming standards, and quality expectations.
• Read and visually verify menus, orders, checks, service notes, and guest information to support accurate service delivery.
• Assist with basic service transactions and ensure each guest interaction feels natural, professional, and well managed.
• Stand, walk, bend, reach, twist, pull, stoop, and remain active during extended service periods.
• Move, lift, carry, push, pull, and place service items safely within required weight guidelines.
• Support colleagues during busy meal periods, event service, special requests, and changing operational priorities.
• Complete reasonable duties assigned by supervisors while keeping guest satisfaction and service consistency as the main focus.

Ideal Profile

• High school diploma, G.E.D., or equivalent education preferred.
• Less than 1 year of related experience in restaurant service, banquet service, hotel operations, food and beverage, or guest service.
• No supervisory experience required.
• No license or certification required.
• Strong interest in luxury hospitality, guest service, food and beverage operations, and professional restaurant standards.
• Ability to communicate clearly with guests, supervisors, culinary teams, and service colleagues.
• Professional appearance with discipline to follow grooming, uniform, hygiene, and brand service standards.
• Comfortable working on the floor for extended periods in an active hotel or restaurant environment.
• Ability to move safely across sloping, uneven, or slippery surfaces while following workplace safety practices.
• Physically able to lift and move service items within role requirements, with assistance where applicable.
• Detail‑focused approach to table setup, cleanliness, order accuracy, guest preferences, and service presentation.
• Flexible team attitude with willingness to support different duties as hotel business needs change.

Skills Set

• Food and beverage service
• Banquet service support
• Restaurant service
• Guest service
• Table setup
• Dining area preparation
• Service station organization
• Order coordination
• Kitchen communication
• Menu verification
• Guest request handling
• Luxury hospitality standards
• Food hygiene awareness
• Workplace safety
• Professional grooming
• Service accuracy
• Team collaboration
• Physical stamina
• Attention to detail
• Hospitality communication
Basic billing support
• Event dining support

Why Join Us

This opportunity offers daily exposure to premium dining standards, international guest expectations, structured service culture, and a team environment where professionalism, care, and attention to detail shape every guest experience. It is ideal for someone who wants to strengthen food and beverage service skills and grow within a globally respected hotel brand.

About the Company

The Ritz‑Carlton Hotel Company, L.L.C. is a leading luxury hospitality brand known for refined guest care, elegant hotel experiences, and high service standards. In Riyadh, the company offers food and beverage professionals the opportunity to work in a premium hotel environment where teamwork, presentation, thoughtful communication, and consistent service help create memorable dining experiences for guests.