Luxury F&B Captain: Guest Experience & Team Leadership

IHG; At Ta'if; On-site; SAR 112,000 - 156,000; Full time

Benefits offered by this job

Room discounts

Staff training

Job summary

IHG in At Taʼif seeks a leadership-focused Guest Experience Supervisor to deliver luxury service and oversee outlet operations. You will guide service staff, ensure brand standards, and train teams to upsell and enhance guest satisfaction.

The role demands strong communication and flexibility to cover shifts, weekends, and holidays. Expect to manage daily service flow, coordinate with kitchen, and uphold hygiene and presentation standards while driving revenue through upselling and superior

Qualifications

• High school certificate or Diploma.
• Experience in a similar role preferred.
• Ability to work effectively in a team and under pressure.
• Good communication skills and a positive attitude.
• Flexibility to work shifts, weekends, and public holidays as required.

Responsibilities

• Deliver luxury-level personalized service to guests.
• Welcome and escort guests when required.
• Anticipate guest needs and preferences.
• Handle guest complaints promptly and professionally.
• Ensure VIP guests receive special attention and recognition.
• Supervise daily restaurant/outlet operations during shifts.
• Assign sections and responsibilities to service staff.
• Monitor the quality and timing of food and beverage service.
• Ensure all tables are set according to brand standards.
• Maintain smooth communication between service team and kitchen.
• Ensure completion of the outlets opening and closing checklist.
• Ensure compliance with service standards and brand guidelines.
• Monitor grooming and appearance standards.
• Conduct daily shift briefings and training.
• Coach staff to improve performance.
• Support management in performance evaluation.
• Promote signature dishes and upselling to achieve targets.
• Check food and beverage quality before serving guests.
• Assist in staff scheduling and inventory control.
• Ensure POS system accuracy and correct billing procedures.

Skills

Teamwork

Communication

Pressure handling

Flexibility

Customer service

Education

High school certificate

Diploma

Tools

POS system

Job description

IHG in At Taʼif seeks a leadership-focused Guest Experience Supervisor to deliver luxury service and oversee outlet operations. You will guide service staff, ensure brand standards, and train teams to upsell and enhance guest satisfaction.

The role demands strong communication and flexibility to cover shifts, weekends, and holidays. Expect to manage daily service flow, coordinate with kitchen, and uphold hygiene and presentation standards while driving revenue through upselling and superior