Luxury Dining Captain - Elevate Guest Experience

Kimpton; Saudi Arabia; Vor Ort; SAR 60.000 - 90.000; Vollzeit

Zusammenfassung

Kimpton Hotels & Restaurants in Saudi Arabia seeks a Senior Waiter to lead assigned restaurant sections through breakfast, lunch, dinner, buffet and à la carte service. You will ensure stations are ready, allocate staff, uphold IHG standards, and engage guests with expert service.

The role requires 2+ years in luxury hotel or high-end dining, strong guest service and English communication, with Arabic a plus. Prior All Day Dining, buffet and à la carte exposure is preferred.

Qualifikationen

• Minimum 2 years’ experience in luxury hotels, reputable restaurants, buffet or à la carte service is an advantage.
• Senior Waiter or Captain experience preferred.
• Strong guest service and communication skills.
• Good English communication skills; Arabic is an advantage.

Aufgaben

• Lead assigned restaurant sections during breakfast, lunch, dinner, buffet and à la carte operations.
• Ensure all tables, buffet and service stations are fully prepared before service.
• Allocate and coordinate waiters within the assigned section as directed by the Supervisor.
• Ensure consistent IHG service standards and sequence of service.
• Maintain a strong floor presence and actively engage with guests.
• Ensure orders are taken accurately and delivered efficiently.
• Coordinate with Culinary regarding guest requests, dietary requirements and buffet replenishment.
• Support achievement of revenue, average check and upselling targets.
• Ensure correct use of POS, billing and payment procedures.
• Handle initial guest concerns and escalate serious complaints promptly.
• Recognize VIPs, returning guests and special occasions and ensure appropriate service.
• Report operational, maintenance and service issues immediately.
• Take responsibility for shift or area in the absence of the F&B Supervisor when required.

Tools

POS system

Jobbeschreibung

Kimpton Hotels & Restaurants in Saudi Arabia seeks a Senior Waiter to lead assigned restaurant sections through breakfast, lunch, dinner, buffet and à la carte service. You will ensure stations are ready, allocate staff, uphold IHG standards, and engage guests with expert service.

The role requires 2+ years in luxury hotel or high-end dining, strong guest service and English communication, with Arabic a plus. Prior All Day Dining, buffet and à la carte exposure is preferred.