IVR Developer - Design & Development, Create and maintain call flows, IVR scripts, and VoiceXML (VXML) applications, Integrate IVR systems, Configure and maintain platforms

Avensys Consulting; Riyadh; On-site; SAR 260,000 - 420,000; Full time

Job summary

Avensys is seeking an experienced IVR developer in Riyadh to design, implement, and optimize IVR and telephony solutions for multi-channel engagement. You will work with leading platforms and APIs to deliver scalable, secure automation.

Requirements include a Bachelor’s degree in computer science and 8–10 years in contact centers such as Zoom, Brightpattern, Cisco, or Avaya. The role emphasizes testing, integration, and performance tuning.

Qualifications

• 8 to 10 years of strong background in contact center platforms
• Bachelor's degree in computer science or related field
• Experience with designing, building and maintaining IVR systems and workflows

Responsibilities

• Design, develop, and implement IVR applications tailored to organizational requirements
• Build call flows, menus, prompts, and routing logic to optimize caller experience
• Integrate IVR with CRM, ERP, and ticketing systems
• Work with APIs, databases, and middleware for data-driven IVR responses
• Ensure seamless integration with telephony platforms (SIP, VoIP, PSTN)
• Enable IVR to support multi-channel engagement (voice, SMS, chatbot handoff)
• Configure IVR systems to support multi-language menus
• Conduct end-to-end testing of IVR flows before production release
• Perform load and stress testing to ensure system stability
• Debug, troubleshoot, and resolve IVR-related issues promptly
• Provide ongoing support, monitoring, and performance optimization of IVR systems
• Maintain documentation for IVR workflows, configurations, and updates
• Address vulnerabilities identified by information security team

Skills

IVR development

Contact center platforms

API integration

SIP/VoIP

Education

Bachelor's degree in Computer Science

Tools

Genesys

Twilio

Amazon Connect

Avaya

Cisco

Zoom

Brightpattern

Job description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

Location: Riyadh

We are seeking a skilled IVR developer with proven experience in designing , building, and maintaining automated telephony systems, creating voice-driven applications for self-service on telephony platforms scripting languages, and backend APIs to optimize call flows.

Objective:

Design, develop, and implement the IVR solution aligned with business requirements and customer experience goals.

Responsibilities:

• Bachelor's degree in computer science, or a related field.
• 8 to 10 years of strong background of contact center such as Zoom, Bright-pattern, Cisco & Avaya.
• Design, develop, and implement Interactive Voice Response (IVR) applications tailored to organizational requirements.
• Build call flows, menus, prompts, and routing logic to optimize caller experience.
• Develop custom IVR scripts using industry-standard tools (e.g., Avaya, Cisco, Genesys, Twilio, Zoom, Amazon Connect).
• Integrate IVR with CRM, C2M, ERP, contact center, and ticketing systems.
• Work with APIs, databases, and middleware for data-driven IVR responses.
• Ensure seamless integration with telephony platforms (SIP, VoIP, PSTN).
• Enable IVR to support multi-channel engagement (voice, SMS, chatbot handoff)
• Configure IVR systems to support multi-language menus.
• Implement features like call queuing, skill-based routing, callback options, self-service portals.
• Customize IVR workflows based on business needs and customer journey mapping.
• Conduct end-to-end testing of IVR flows before production release.
• Perform load and stress testing to ensure system stability under high call volumes.
• Debug, troubleshoot, and resolve IVR-related issues promptly.
• Provide ongoing support, monitoring, and performance optimization of IVR systems.
• Maintain documentation for IVR workflows, configurations, and updates.
• Conduct the health check on quarterly based to ensure the system functional.
• Address the identify vulnerability by information security team.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.