IT Support Specialist -RUH

AMICO Group; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

AMICO Group is seeking an IT Support Specialist to provide effective IT assistance across the business and deliver advanced support to the IT Administration team and management. You will support and maintain IT hardware/software, contribute to IT projects, and oversee day-to-day operations.

The role demands strong problem-solving for hardware/software issues, site IT activity support, and proficiency with mobile devices, collaboration tools, and email configuration.

Qualifications

• Diagnoses & resolves technical hardware and software issues.
• Supports all site IT activities and local IT site operations.
• Installs, configures, and troubleshoots computers and mobile devices (iOS and Android).
• Configures and uses collaboration tools (Microsoft Teams, Zoom) and email on mobile devices.
• Applies IT security policies and adheres to ITIL processes.

Responsibilities

• Diagnoses & resolves technical hardware and software issues.
• Support all the site(s) IT activities and the local IT site operations.
• Install, configure, troubleshoot computers, mobile devices (IOS and Android).
• End to end knowledge on IOS and Android Features and supporting skills.
• Installs, configures maintains printers, copiers, AV systems, Meeting room equipment, Microsoft Teams, Zoom clients.
• Configures official email via internet on mobile phone devices.
• Perform periodic patch management for all computers and fix if any errors.
• Ensures business related software applications are installed and updated timely.
• Requests, follows-up, configures, operates and monitors site internet connection.
• Implement corporate polices in the site and accelerate in case of any conflicts.
• Good in ITIL Process knowledge and provide the end user support within SLA and criticality.
• Performs other duties as required.
• Safeguard AMICO Information s as per Information protection requirement.
• Report an Information Security incident timely manner and take action as per IT Security team recommendation.
• Support implementing IT Infrastructure and Security products and its compliance.
• Participate and support an information security awareness, training and educational activities , Participate and support an information security risk assessments and controls selection activities , Participate and support an Information security audits and remediation.
• Participate and support relating to contingency planning, business continuity management and IT disaster recovery in conjunction with relevant functions and third parties.
• Comply with IT Policies (Governance and IT Security) and comply with all applicable system and security controls /Clause and LAWs.
• Prioritize Information security activities and ensure it is part of day to day responsibilities.

Skills

Technical support

Mobile devices

ITIL awareness

Diagnostics

Tools

Teams

Zoom

Email setup

Patch management

Job description

Job Purpose

The IT Support Specialist provides effective IT assistance across all aspects of the business and will provide the advanced support to the IT Administration team and Management. He/ She is responsible for supporting and maintaining the of all IT-related hardware/software. The position provides exposure to complete range of IT-related projects and activities and day to day operations.

The IT Support Specialist provides effective IT assistance across all aspects of the business and will provide the advanced support to the IT Administration team and Management. He/ She is responsible for supporting and maintaining the of all IT-related hardware/software. The position provides exposure to complete range of IT-related projects and activities and day to day operations.

Key Responsibilities

• Diagnoses & resolves technical hardware and software issues.
• Support all the site(s) IT activities and the local IT site operations.
• Install, configure, troubleshoot computers, mobile devices (IOS and Android).
• End to end knowledge on IOS and Android Features and supporting skills.
• Installs, configures maintains printers, copiers, AV systems, Meeting room equipment, Microsoft Teams, Zoom clients.
• Configures official email via internet on mobile phone devices.
• Perform periodic patch management for all computers and fix if any errors.
• Ensures business related software applications are installed and updated timely.
• Requests, follows-up, configures, operates and monitors site internet connection.
• Implement corporate polices in the site and accelerate in case of any conflicts.
• Good in ITIL Process knowledge and provide the end user support within SLA and criticality.
• Performs other duties as required.
• Safeguard AMICO Information s as per Information protection requirement.
• Report an Information Security incident timely manner and take action as per IT Security team recommendation.
• Support implementing IT Infrastructure and Security products and its compliance.
• Participate and support an information security awareness, training and educational activities, Participate and support an information security risk assessments and controls selection activities , Participate and support an Information security audits and remediation.
• Participate and support an information security awareness, training and educational activities, Participate and support an information security risk assessments and controls selection activities , Participate and support an Information security audits and remediation.
• Participate and support relating to contingency planning, business continuity management and IT disaster recovery in conjunction with relevant functions and third parties.
• Comply with IT Policies (Governance and IT Security) and comply with all applicable system and security controls /Clause and LAWs.
• Prioritize Information security activities and ensure it is part of day to day responsibilities.

Why Join Us

At AMICO, we believe in fostering a diverse and inclusive workplace. We recognize the value that different perspectives and experiences bring to our company.

As part of our commitment to diversity, we encourage applications from all individuals as part of our inclusive hiring practices.

This initiative is part of our broader diversity agenda aimed at creating a balanced and innovative workforce.