IT Support

Futu Holdings Limited; Riyadh; On-site; SAR 100,000 - 145,000; Full time

Job summary

Futu Holdings Limited in Riyadh seeks a hands-on IT support specialist to help roll out global IT standards across offices and retail stores. You will handle day-to-day trouble shooting, equipment maintenance and basic network support to ensure smooth operations.

This entry-level to mid-level position offers exposure to Windows and macOS endpoints, DNS/DHCP tasks, and AV systems integration. This role entails asset management, documenting procedures, and coordinating with HQ security, regulators

Qualifications

• Prioritise daily support tickets and escalate unresolved issues promptly.
• Experience with PC hardware, Windows OS and macOS; OS reinstallation.
• Basic TCP/IP, DHCP, DNS knowledge to resolve office network faults.
• Hands-on IT skills for equipment installation and maintenance.
• Familiarity with Windows Server, Active Directory, email, NAS, and virtualization is a plus.
• Basic English for daily communication and technical documentation.

Responsibilities

• Assist in implementing IT standards, policies and security controls.
• Support infrastructure deployment for offices and retail sites.
• Perform standard PC deployment, software install and endpoint troubleshooting.
• Maintain AV systems, access control, CCTV, IP phones and printers.
• Assist with DNS and DHCP service administration and network issue troubleshooting.
• Maintain asset records, inventory, and lifecycle documentation.
• Support on-site activities with HQ security and network teams; liaise with regulators and vendors.
• Keep SOPs and technical docs for local IT procedures.

Skills

PC hardware

Windows OS

macOS

Office software

TCP/IP

DNS

Active Directory

Email systems

NAS

Virtualisation

English communication

Job description

This local IT support role assists China HQ in rolling out global IT standards. You will deliver day-to-day IT support, equipment maintenance, basic network support and asset register management for office and retail stores.

Key Responsibilities

• Assist in implementing corporate IT standards, policies and security controls; support project execution, data collection and corrective action implementation;
• Support IT infrastructure deployment for offices and retail sites, including site survey, hardware racking, cable management and basic system initialisation;
• Perform standardised PC deployment, software installation, routine maintenance and endpoint troubleshooting;
• Conduct regular inspection and maintenance for AV systems, access control, CCTV, IP phones and multi-function printers;
• Support administration of DNS and DHCP services; troubleshoot common network issues on user endpoints;
• Support full lifecycle IT asset management: maintain inventory records, goods receipt, stocktaking, maintenance follow-up and asset retirement documentation;
• Assist with daily monitoring, user permission administration support and routine checks on AD, email, NAS, virtualisation and PBX systems;
• Support HQ security and network teams with on-site activities; assist in communication with local regulators, external auditors and third-party vendors, and report on-site status and issues in a timely manner;
• Maintain operational logs, technical documents and SOPs to implement standardised local IT procedures

Meticulous, proactive and execution-oriented; follow defined procedures for daily IT tasks and report identified issues promptly;

Requirements

• Able to prioritise daily support tickets; elevate unresolved issues in a timely manner to achieve proper closure;
• Practical knowledge of PC hardware, Windows OS and macOS, common office software; experience with OS reinstallation and endpoint troubleshooting;
• Basic understanding of TCP/IP, DHCP, DNS and capable of resolving typical office network faults;
• Hands‑on IT skills to complete equipment installation and maintenance following standard operating procedures;
• Basic awareness of Windows Server, Active Directory, email, NAS and virtualisation; relevant working experience is a plus;
• Basic English listening, speaking, reading and writing skills for daily communication and technical document review; able to collaborate in a multicultural environment