IT Support

moomoo; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

moomoo in Riyadh is seeking an IT support technician to assist China HQ in rolling out global IT standards, deliver day-to-day IT support, equipment maintenance, basic network support and asset register management for offices and retail stores.

You will implement corporate IT standards, support infrastructure deployment, PC deployment, endpoint troubleshooting, and maintain AV, access control, CCTV and printers.

Qualifications

• Practical knowledge of PC hardware, Windows OS and macOS, common office software; experience with OS reinstallation and endpoint troubleshooting.

Responsibilities

• Assist in implementing corporate IT standards, policies and security controls; support project execution, data collection and corrective action implementation.
• Support IT infrastructure deployment for offices and retail sites, including site survey, hardware racking, cable management and basic system initialisation.
• Perform standardised PC deployment, software installation, routine maintenance and endpoint troubleshooting.
• Conduct regular inspection and maintenance for AV systems, access control, CCTV, IP phones and multi-function printers.
• Support administration of DNS and DHCP services; troubleshoot common network issues on user endpoints.
• Support full lifecycle IT asset management: maintain inventory records, goods receipt, stocktaking, maintenance follow-up and asset retirement documentation.
• Assist with daily monitoring, user permission administration support and routine checks on AD, email, NAS, virtualisation and PBX systems.
• Support HQ security and network teams with on-site activities; assist in communication with local regulators, external auditors and third-party vendors, and report on-site status and issues in a timely manner.
• Maintain operational logs, technical documents and SOPs to implement standardised local IT procedures.

Job description

This local IT support role assists China HQ in rolling out global IT standards. You will deliver day-to-day IT support, equipment maintenance, basic network support and asset register management for office and retail stores.

Key Responsibilities

• Assist in implementing corporate IT standards, policies and security controls; support project execution, data collection and corrective action implementation;
• Support IT infrastructure deployment for offices and retail sites, including site survey, hardware racking, cable management and basic system initialisation;
• Perform standardised PC deployment, software installation, routine maintenance and endpoint troubleshooting;
• Conduct regular inspection and maintenance for AV systems, access control, CCTV, IP phones and multi-function printers;
• Support administration of DNS and DHCP services; troubleshoot common network issues on user endpoints;
• Support full lifecycle IT asset management: maintain inventory records, goods receipt, stocktaking, maintenance follow-up and asset retirement documentation;
• Assist with daily monitoring, user permission administration support and routine checks on AD, email, NAS, virtualisation and PBX systems;
• Support HQ security and network teams with on-site activities; assist in communication with local regulators, external auditors and third-party vendors, and report on-site status and issues in a timely manner;
• Maintain operational logs, technical documents and SOPs to implement standardised local IT procedures.

Meticulous, proactive and execution-oriented; follow defined procedures for daily IT tasks and report identified issues promptly;

• Able to prioritise daily support tickets; escalated unresolved issues in a timely manner to achieve proper closure;
• Practical knowledge of PC hardware, Windows OS and macOS, common office software; experience with OS reinstallation and endpoint troubleshooting;
• Basic understanding of TCP/IP, DHCP, DNS and capable of resolving typical office network faults;
• Hands-on IT skills to complete equipment installation and maintenance following standard operating procedures;
• Basic awareness of Windows Server, Active Directory, email, NAS and virtualisation; relevant working experience is a plus;
• Basic English listening, speaking, reading and writing skills for daily communication and technical document review; able to collaborate in a multicultural environment.