IT Support Engineer

AMIT International Group; Al Khobar; On-site; SAR 89,280 - 133,920; Full time

Benefits offered by this job

Accommodations

Air ticket

Insurance

Job summary

AMIT International Group in Al-Khobar is seeking a Desktop Support Engineer with 4-5 years of on-site experience to provide end-user IT support, manage desktops, hardware, printers and peripherals, and ensure smooth operation across sites.

The role includes remote support for AMIT offices globally, involvement in IT infrastructure, security and governance, and collaboration with global IT teams; a Bachelor's degree in IT/CS and relevant certifications are preferred.

Qualifications

• Proficiency in desktop computers and hardware.
• Hands-on technical support and troubleshooting experience.
• Knowledge of printer support and hardware maintenance.
• Ability to handle remote support and on-site client visits.
• Strong problem-solving skills and attention to detail.
• Ability to work efficiently in a fast-paced environment.
• KSA Driving License is advantageous.
• Bachelor’s degree in IT/CS/IS or a related field.
• Relevant professional certifications are preferred: MCP, Microsoft 365 Certified, CompTIA A+, CompTIA Network+, CCNA, ITIL Foundation.

Responsibilities

• Provide desktop hardware support and troubleshooting.
• Manage end-user computing, network setup, and IT infrastructure onsite.
• Support SAP B1 integrations and deployments.
• Coordinate hardware procurement and asset lifecycle.
• Ensure IT security and governance aligned with standards.
• Liaise with local and global IT teams; document actions.
• Assist with vendor management and asset tracking.
• Perform site readiness checks and IT readiness for AMIT Stores.

Skills

Desktop hardware proficiency

Technical support & troubleshooting

Printer support & maintenance

Remote support & on-site visits

Problem-solving

Attention to detail

Fast-paced environment adaptation

KSA Driving License (advantage)

Education

Bachelor's degree in IT/CS/IS

MCP

Microsoft 365 Certified

CompTIA A+

CompTIA Network+

CCNA

ITIL Foundation

Tools

SAP B1 integration

Job description

Benefits: Salary + Accommodations + Air ticket + Insurance

Role Description

This is a full-time, on-site role for a Desktop Support Engineer having experience of 4-5 years based in KSA Al- Khobar, Al-Sedfah. The IT Support Engineer will be responsible for providing technical support for desktop systems, managing computer hardware, troubleshooting issues, and ensuring smooth printer and peripheral operations.

The role also includes remote support for AMIT offices globally. You will diagnose and resolve hardware and software issues, support end-users, and maintain system performance to ensure uninterrupted workflow. Beyond day-to-day desktop support, the role also contributes to broader IT infrastructure, applications, security, and governance activities as outlined below, acting as a trusted partner for all tech-related needs.

Key Responsibilities

IT Infrastructure & Operations

• Manage end-user computing, network infrastructure, and on-site IT setups.
• Coordinate hardware procurement, vendor management, and asset lifecycle tracking.
• Oversee LAN/WAN, Wi-Fi deployments, firewalls, and connectivity.
• Ensure high availability and uptime of IT systems.
• Conduct site assessments and IT readiness checks for AMIT Stores.
• Provide technical support for desktop systems, computer hardware, and peripherals, including printer support and maintenance.
• Deliver remote support or as on-field visits to Stores & Warehouse offices when required.
• Diagnose and resolve hardware and software issues to maintain system performance and uninterrupted workflow.

Applications Management

• Manage user access and onboarding/offboarding.
• Work with vendors for support and enhancements.
• Support integrations with SAP B1.
• Ensure smooth deployment of IT tools.

IT Security & Compliance

• Implement IT security policies aligned with global standards.
• Manage endpoint security, antivirus, and patching.
• Support audits and compliance checks.
• Ensure data protection and access governance.

Stakeholder Management & Communication

• Act as a bridge between local and global IT teams.
• Participate in regional/global IT discussions.
• Provide clear updates and documentation.
• Align with global IT standards and serve as a trusted partner for all tech-related needs.

Qualifications & Skills

• Proficiency in desktop computers and computer hardware.
• Hands-on experience in technical support and troubleshooting.
• Knowledge of printer support and hardware maintenance.
• Ability to handle remote support and on-site client visits.
• Strong problem-solving skills and attention to detail.
• Ability to work efficiently in a fast-paced environment.
• KSA Driving License will be an advantage.
• Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field.
• Relevant professional certifications are preferred:
  • Microsoft Certified Professional (MCP)
  • Microsoft 365 Certified
  • CompTIA A+
  • CompTIA Network+
  • CCNA
  • ITIL Foundation

AMIT is proud to be an equal opportunity employer and is committed to providing equal opportunities to all employees and applicants for employment. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other legally protected status