IT Support Engineer

Ninja; Riyadh; On-site; SAR 45,000 - 89,000; Full time

Job summary

Ninja in Riyadh is seeking an IT Support Engineer to assist the IT team with day-to-day operations and incident management.

The ideal candidate has a basic technical background, good English communication, and a passion for troubleshooting.

You will log, track, and resolve incidents, coordinate with IT and resolver teams, and maintain ITSM records in a fast-paced environment.

Qualifications

• Diploma in IT or related field required.
• Good English communication skills.
• Previous IT Support experience preferred.
• Willingness to work in shifts and full-time.
• Strong communication and problem-solving abilities.

Responsibilities

• Log, categorize, prioritize, and track IT incidents.
• Coordinate with IT Support, Network, Store Operations, and resolver teams.
• Monitor incident progress and follow up to ensure timely resolution.
• Communicate incident updates to affected users and stakeholders.
• Escalate incidents at risk of SLA breach to the Incident Manager.
• Maintain accurate incident records and ITSM documentation.
• Support incident reporting, trend analysis, and problem management activities.

Skills

English communication

Problem solving

Team coordination

Shift work

Full-time commitment

Education

Diploma in Information Technology

Job description

We are looking for a IT Support Engineer to join our IT team and support our day-to-day operations.

The ideal candidate will have a basic technical background, good communication skills and a passion for troubleshooting and solving technical issues.

You will be responsible for supporting incident management, coordinating with relevant IT teams, following up on technical issues, and ensuring incidents are properly tracked and resolved.

This is a great opportunity for someone who is looking to build their career in IT Support and Incident Management within a fast-paced environment.

Key Responsibilities

• Log, categorize, prioritize, and track IT incidents.
• Coordinate with IT Support, Network, Store Operations, and resolver teams.
• Monitor incident progress and follow up to ensure timely resolution.
• Communicate incident updates to affected users and stakeholders.
• Escalate incidents at risk of SLA breach to the Incident Manager.
• Maintain accurate incident records and ITSM documentation.
• Support incident reporting, trend analysis, and problem management activities.

Qualifications

• Diploma in Information Technology (IT) or a related field.
• Good English communication skills.
• Previous experience in IT Support or a related field is preferred.
• Willingness to work in shifts.
• Available to work on a full-time basis.
• Good communication and problem-solving skills.