IT Infrastructure Support Specialist

Tishman Speyer Properties; Duba; On-site; SAR 70,000 - 110,000; Full time

Job summary

Air Products is seeking an IT Infrastructure Specialist to manage structured cabling, IT room setup, and DMZ configurations across sites. You will supervise installation, testing, labeling, and documentation while coordinating with external vendors to ensure DT infrastructure standards are met.

The role emphasizes remote teamwork, strong problem solving, and proactive IT support. Candidates should have a degree in Information Systems or CS and solid English communication skills.

Qualifications

• Degree in Information Systems or Computer Science and basic IT infrastructure knowledge.
• Good written and spoken English language skills.
• Proven work experience in desktop support or IT infrastructure areas.
• Knowledge of PC clients, Windows OS, network connectivity, VPN, printing queues, and basic ITIL concepts.

Responsibilities

• Provide IT support and maintain IT standards, including safety for IT rooms.
• Set up and manage network cabling, wireless access points, VPN connections.
• Inspect, install, and document IT infrastructure, including DMZ and remote access.
• Coordinate with vendors and IT contractors to install and support DT infrastructure.

Skills

Problem solving

Customer service

Interpersonal skills

Communication

Self-direction

Remote teamwork

Education

Degree in Information Systems or Computer Science

Tools

SCCM

Microsoft Windows

VPN/SSL

HP hardware knowledge

Office 365

Citrix

VDI/Citrix Virtual Apps

Job description

At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.

Principal Duties and Responsibilities

• Ensure proper cable management, labelling, and compliance with industry and Air Products DT/IT standards.
• Supervising installation, termination, and testing structured cabling (Cat5e/Cat6/Cat6a, fiber optics) for data, voice, and CCTV systems.
• Monitoring fiber optic cable OTDR, fluke testing, and documentation.
• Layout of IT Room cabinets, mounting of equipment, and cable management with labeling and documentation.
• Inspection and verification for the installation of communication cable that meets the project requirements.
• Managing IT contractors, vendors, other external parties, coordinating for DT Infrastructure and support services.
• Troubleshoot and repair damaged or faulty cabling, connectors, and network drops.
• Assist the DT Project team for installation and configuration of DMZ.
• Perform site activities in compliance with health and safety standards.
• Receive and execute the assigned task as per the Safety Work Permit requirements.
• Develop and approve Job Safety Analysis/Risk Assessment for assigned tasks.
• Provide technical support for microwave and/or Tetra tower installation and device management in collaboration with external vendors.
• Prepare, review, and maintain documentation for inspection test reports (ITR) and upload to Aconex and OT.
• Set up and manage temporary IT infrastructure, including network cabling, wireless access points, and VPN connections.
• Provide local coordination for issue remediation and deployments with other DIS teams located remotely.
• Primarily, but not restricted to, network and wireless services.
• Provide local IT support and maintain IT Standards, including safety for IT rooms within the incumbents of responsibility.
• Provide information technology support for industrial control systems at site.
• Provide network hardware upgrades and installations.
• Maintain Viability work where Network Technical Support would not be performing this role.

Skills and Competencies

• Technically knowledgeable and driven to learn new things.
• Highly motivated with good self‑direction and initiative, working well in a remote team environment.
• Good interpersonal and communication skills, and ability to work with all levels of people within the organization.
• Strong problem‑solving and customer service skills.
• Ability to assess and prioritize competing urgent issues.
• Flexibility to respond and adapt to new, changing situations, requirements, or priorities.

Education and Experience

• Degree in Information Systems, Computer Science, specialized training, certification, or equivalent work experience.
• Good written and spoken English language skills.
• Proven work experience in desktop support or other IT infrastructure areas.
• Good knowledge of PC clients, including Microsoft Windows 7 / Windows 10, network connectivity (TCP/IP, LAN/WAN), remote connectivity/SSL/VPN, printing queue setup, network troubleshooting, HP hardware knowledge.
• Basic knowledge of software distribution/SCCM.
• Experience with MS Office Products, including Office/O365, Microsoft SCEP/Windows Firewall.
• Experience with virtual desktop infrastructure and/or Citrix.
• Familiarity with Industrial Control System (ICS).
• Knowledge of other IT infrastructure tools and services such as networks, servers, security, and voice.
• Ability to work with strategic vendors, outside support/service providers, and 3rd party vendors.
• Good understanding of ITIL processes used by Air Products (Incident, Change, Problem, etc.).