IT supervisor

Hilton Worldwide, Inc.; Al Jubayl; On-site; SAR 112,000 - 150,000; Full time

Job summary

A leading global hospitality company seeks an IT Supervisor (AV Technician) in Al Jubail, Saudi Arabia. The role involves setting up and troubleshooting audio, video, and lighting equipment to ensure exceptional guest experiences. Candidates should have relevant technical knowledge, a positive attitude, and excellent communication skills. This position also requires working closely with other teams and maintaining compliance with safety regulations. A commitment to high service levels is essential.

Qualifications

• Knowledge and experience with audio, video, and lighting setup.
• Strong customer service orientation and ability to exceed expectations.
• Experience in similar role in hotel/leisure sector is advantageous.

Responsibilities

• Set up audio, video, and lighting for guest events.
• Troubleshoot technical issues during events.
• Work closely with the Conference and Banqueting team.

Skills

Knowledge and experience of computer-based programs

Good communication skills

Positive attitude

Flexibility to respond to different work situations

Ability to work independently and in teams

Tools

AV equipment

Front of house equipment

Property management systems

Job description

Job Description - IT supervisor (HOT0C6J2)

Job Description

Job Number

IT supervisor (HOT0C6J2)

Work Locations

Hilton Garden Inn Al Jubail 5267 Al Madrasah, Jubail City Center Al Jubail 35514

An AV Technician is responsible for setting up audio, video, and lighting that meet requirements to deliver an excellent Guest and Member experience while troubleshooting issues and providing solutions.

What will I be doing?

As an AV Technician, you will be responsible for setting up audio, video, and lighting that meet requirements to deliver an excellent Guest and Member experience. An AV Technician will also be required to troubleshoot technical issues and provide solutions to meet guest requirements. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Meet and exceed customer expectations consistently
• Set up audio, video and lighting to meet requirements
• Troubleshoot technical issues, pinpoint faults, and offer remedies during events
• Work closely with the Conference and Banqueting team
• Comply with hotel security, fire regulations and all health and safety legislation
• Knowledge of front of house equipment and property management systems
• Attend appropriate training courses when required
• Ensure compliance of brand standards
• Assist other departments wherever necessary and maintain good working relationships
• Be environmentally aware

What are we looking for?

An AV Technician serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Knowledge and experience of computer-based programs and the installation of IT equipment
• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in similar role in the hotel/leisure/retail sector
• Knowledge of Video Conferencing, trussing, and rigging

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!