Information Technology Support Specialist

IKEA Alsulaiman; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading home furnishings retailer in Saudi Arabia is seeking a Store Service Desk Specialist to ensure smooth IT operations. The role involves addressing hardware and application issues, coordinating with vendors, and managing routine tasks like backups and maintenance. Candidates should have a Bachelor’s degree in IT/Computer/Networking, strong communication in Arabic and English, and relevant certifications are preferable. This job contributes to a positive work environment and requires adaptability during peak times.

Qualifications

• Bachelor’s degree in IT/Computer/Networking is required.
• Strong communication skills in both Arabic and English are essential.
• Microsoft/CISCO Certification is preferred.

Responsibilities

• Ensure all IKEA IT operations in the store function well.
• Coordinate and communicate with vendors and service office IT colleagues.
• Perform daily IT routines and monitor scheduler jobs.

Skills

Strong communication in Arabic and English

Problem-solving

Troubleshooting skills

Excellent computer skills

Education

Bachelor’s degree in IT/Computer/Networking

Tools

Microsoft certification

CISCO certification

Job description

Company Description

Come help us create a better everyday life for the many people. That’s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that many people will be able to afford them.

Purpose

The Store Service Desk Specialist at IKEA ensures seamless IT operations by addressing hardware and application issues, coordinating with vendors, and managing routine tasks like backups and maintenance. This role optimizes IT resources and enhances operational efficiency, contributing to a positive work environment.

Accountabilities

• Ensure all IKEA IT operations in the store functioning well. Support IKEA coworker’s hardware and applications related issues.
• Coordinate and communicate with IKEA vendors and service office IT colleagues to work together on project and IKEA applications issues.
• Secure all the software installed on the user’s PC with licenses.
• Secure daily IT routine and perform the checklist. Monitor daily scheduler jobs and ensure sales statement is posted.
• Ensure all the daily and weekly backup jobs completed successfully for all three stores and the service office.
• Ensure and complete any backup restoration request.
• Preventive maintenance of data centre, hardware and servers.
• Coordinate with vendor for POS machine maintenance.
• Ensure data optimisation on a weekly basis.
• Secure monthly IFB and annual store inventory support and preparation.
• Work on effective ways to reduce the IT budget.

Qualifications and Experiences

• Bachelor’s degree in IT/Computer/Networking.
• Must have strong communication skills in both Arabic and English.
• Microsoft/CISCO Certification is preferable.
• Excellent computer skills.
• Willing to cover shifts and provide the required support during weekends, holidays and peak seasons according to the requirements to resolve incidents in a timely manner.
• Problem‑solving and troubleshooting skills.